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fuzzzydonut
join:2014-05-24

fuzzzydonut

Member

Acanac - when will someone respond to me regarding my refund?

Hello,

My invoice is 1177011.
I've sent an email a week ago on May 17. Please cancel my account.

The credit card which you charged is no longer valid. Please let me know what other method of payment you will use to refund me back.

Thank you.
chall2k56
join:2007-10-03
Edmonton, AB

chall2k56

Member

you just need to wait, someone from billing will read your email in the order it was received
fuzzzydonut
join:2014-05-24

1 edit

fuzzzydonut

Member

My account# is [edited]

Mod Note- account number edited for privacy.
fuzzzydonut

fuzzzydonut to chall2k56

Member

to chall2k56
Wow, that's Acanac for you. I guess I'll be waiting for a while then.
bridge
join:2008-08-11
Montreal, QC

bridge

Member

Do you have a ticket ID ?, it would be easier to find out what's going on with the refund process. It not supposed to take that long to receive an answer, I always have one within 3 days and they are not open during week ends.

tempname
@206.188.64.x

tempname

Anon

I've been waiting for over a week for them to respond to my emails... They are just terrible at customer service.