Mediacom → Ping Spikes

I figured I would post on the forums prior to calling support since I have greater success rate here. I am having massive ping spikes every 15 seconds or so. The ping to google.com doesn't do it justice, but while playing games it is disconnecting for about a second or so and then it catches up. The fact that this is happening often makes it unbearable during first person shooter games.

C:\Users\Matt>ping n-100 google.com
Ping request could not find host n-100. Please check the name and try again.

C:\Users\Matt>ping -n 100 google.com

Pinging google.com [74.125.225.3] with 32 bytes of data:
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=21ms TTL=57
Reply from 74.125.225.3: bytes=32 time=17ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=17ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=137ms TTL=57
Reply from 74.125.225.3: bytes=32 time=17ms TTL=57
Reply from 74.125.225.3: bytes=32 time=22ms TTL=57
Reply from 74.125.225.3: bytes=32 time=54ms TTL=57
Reply from 74.125.225.3: bytes=32 time=19ms TTL=57
Reply from 74.125.225.3: bytes=32 time=48ms TTL=57
Reply from 74.125.225.3: bytes=32 time=20ms TTL=57
Reply from 74.125.225.3: bytes=32 time=37ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=52ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=44ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=40ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=35ms TTL=57
Reply from 74.125.225.3: bytes=32 time=19ms TTL=57
Reply from 74.125.225.3: bytes=32 time=37ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=27ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=31ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=25ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=19ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=17ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=84ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=21ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=17ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=21ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=38ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=13ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=14ms TTL=57
Reply from 74.125.225.3: bytes=32 time=17ms TTL=57
Reply from 74.125.225.3: bytes=32 time=21ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=151ms TTL=57
Reply from 74.125.225.3: bytes=32 time=18ms TTL=57
Reply from 74.125.225.3: bytes=32 time=23ms TTL=57
Reply from 74.125.225.3: bytes=32 time=17ms TTL=57
Reply from 74.125.225.3: bytes=32 time=16ms TTL=57
Reply from 74.125.225.3: bytes=32 time=15ms TTL=57

Ping statistics for 74.125.225.3:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 151ms, Average = 21ms

Please assist me with this issue, thanks!

The ping spikes are pretty normal, at least for me; I don't think they'll disconnect you from games, however, if you are near maxing out your bandwidth, pings get to be a bit higher, and games get pretty jittery. What kind of package do you have, and are you doing anything else on the internet while doing this? Also, is this wired or wireless, and have you done these pings directly connected to the modem? Also is the modem doccis 3? D3 modems are generally more stable.

# ping google.com -c 1000 -f
PING google.com (173.194.46.67) 56(84) bytes of data.

--- google.com ping statistics ---
1000 packets transmitted, 1000 received, 0% packet loss, time 13910ms
rtt min/avg/max/mdev = 11.242/36.984/191.795/44.162 ms, pipe 14, ipg/ewma 13.923/17.542 ms

# ping 4.2.2.2 -c 1000 -f
PING 4.2.2.2 (4.2.2.2) 56(84) bytes of data.

--- 4.2.2.2 ping statistics ---
1000 packets transmitted, 1000 received, 0% packet loss, time 14510ms
rtt min/avg/max/mdev = 30.576/38.270/92.886/8.745 ms, pipe 7, ipg/ewma 14.524/34.001 ms

During a speedtest, during the download and upload, respectively on 105 service (»www.speedtest.net/result ··· 5994.png ):

# ping google.com -c 1000 -f
PING google.com (74.125.225.0) 56(84) bytes of data.
.........
--- google.com ping statistics ---
1000 packets transmitted, 991 received, 0% packet loss, time 14398ms
rtt min/avg/max/mdev = 14.324/56.400/139.019/23.814 ms, pipe 10, ipg/ewma 14.412/39.430 ms

# ping google.com -c 1000 -f
PING google.com (74.125.225.1) 56(84) bytes of data.
........
--- google.com ping statistics ---
1000 packets transmitted, 992 received, 0% packet loss, time 14132ms
rtt min/avg/max/mdev = 11.369/173.846/251.504/46.597 ms, pipe 19, ipg/ewma 14.146/163.413 ms

What chris92 stated can and does cause ping spikes. I see this issue every single day. If this issue persists, please feel free to send me an IM with your account or phone number, as well as the MAC of the modem you are using.

I am currently at 43% usage with 7 days remaining. This is an issue that was started happening within the last week. I am directly connected to the modem, and have tried closing all programs that access the internet. This happens whether just running skype, or any game on the internet. PMing info to Chad, thanks for the help chris

Thank You for the info!

I am having these same issues again-

I am seeing intermittent (about every 2nd or third test) ping spikes from here, but it looks like this modem has been on the account right at two years and it has been online for 23+ days. Have you checked all connections (including coax cable) to verify there are no issues?