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For the last month or so, I have been experiencing issues with speed and connection issues, leading to lag and drops in just about any online program I use. It occurs even when directly connected to the modem.
We are also seeing an increase in digital TV disruption.
And apparently, we are not the only people in the area with Suddenlink that is having this issue. Several other family members in the area have Suddenlink service and have been complaining.
When looking at my modem I am seeing No Ranging Response received - T3 time-out; over and over in the logs. (Motorola Surfboard SB6120) as well as Cable Modem Reboot due to T4 timeout.
The modem does re-boot from time to time.
I have checked cabling outside of the house leading to both modem and TV, and the modem is sitting one split away from the drop, with no lose connections.