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johnmc318

join:2014-05-28
Robeline, LA

[HN9000] HN9000 Modem keeps resetting

I have had my HN9000 for almost 6 years now.. It has never lived up to explanations but now in the last week I have had a new problem creep up on me..

the modem keeps resetting by itself.. In the advanced config page of the modem, it shows = Access Gateway Failure No Probable Cause in the alarm readout tab..

Could it be that a nearly 6 year old modem is about to bite the bullet?? at this point I am ready to switch to something else, I just like the fact that I am not under any type of contract..

Any help you guys could provide is appreciated....


Cybercycle

join:2012-12-23
united state
Reviews:
·HughesNet Satell..

I am on an HN9000 and have never had one last more than 3 years. Recently one was replaced at HN insistence because my "old" modem didn't have the most up-to-date programming. Maybe it's time to replace yours for a similar issue...or it has become defective in some other way. Hopefully, you have other options for an ISP at this point...good luck.


johnmc318

join:2014-05-28
Robeline, LA
reply to johnmc318

And today it is just about like clockwork... here is apparently what the problem is..
THU MAY 29 19:29:56 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 18:12:23 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 17:05:50 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 15:59:24 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 14:51:21 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 13:44:25 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 12:31:21 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 11:28:25 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 10:27:58 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 02:59:24 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 01:38:52 2014 Access Gateway Failure No Probable Cause Critical
THU MAY 29 00:21:27 2014 Access Gateway Failure No Probable Cause Critical
WED MAY 28 23:05:23 2014 Access Gateway Failure No Probable Cause Critical
WED MAY 28 12:54:24 2014 Access Gateway Failure No Probable Cause Critical
WED MAY 28 10:51:46 2014 Access Gateway Failure No Probable Cause Critical
WED MAY 28 09:02:45 2014 Access Gateway Failure No Probable Cause Critical


johnmc318

join:2014-05-28
Robeline, LA
reply to johnmc318

Ok.. Update.. I also posted over on the hughes net customer forum and one of the "employees" said she located critical errors on my system.. after giving no account details at all.. I thought this is fishy (and still do) and called her/him out on it.. they said that they were able to find me by my name.. (I still call BULLS***!!)..

Well in the meantime I go to the local wally world and buy a little fan because I think the modem is overheating.. My resetting problem stops and everything looks good.. Now the turbo page is staying down.. and I have had problems with my router just hanging up more than in the past year in the last week..

Needless to say.. Exede is really looking tempting at the moment...


Diverod

join:2013-06-04
Citra, FL

1 edit

Another HN9000 user here...

Same problem with turbo page yesterday started about 7:30 pm. This cleared up about 10 pm but because of previous intermittent problems with turbo page I made the dreaded call to tech support.

This is were it gets strange... No reboot, try this, try that or anything of that nature, just a response from the tech saying that the modem seems to be working now (which it was) but there is a problem in the modem and they will replace it. The tech set up the replacement modem at no cost with free 24hr shipping, free return postage of old unit and a follow-up email within a half hour with instructions for replacement and return.

The modem is still working this morning and am awaiting the new modem. This is the first pleasurable experience (did I really say that) that I've had with tech support and it was great.

Now, being a conspiracy theorist, my mind is running wild with possibilities.
..............................................................
Update => Hughes has no replacement modems, doesn't know when they will get replacement modems and doesn't know if they will get replacement modems.

If you're a HN9000 user then your days are numbered - make plans now!