Read the links, and read this »
stopthecap.com/2014/06/0 ··· offered/The Stop the Cap article parrots some of what the articles say, but also includes that apparently the area they live in has laws regarding false alarms like the ones Comcast was saying the family should have done to test the system. In the end, it was all on Comcast since the family couldn't have "tested" the alarm in the way that CC demands people do in the contract unless they wanted to be fined or get to the point where the police wouldn't respond at all.