Cox → [CA] Maxed at 32Mpbs on Premier in Orange County

Hello All,

I have a 50Mbps Premier account in Orange County, CA. I am seeing a max speed of 32.X Mbps throughput during various speed tests while connected directly to the modem.

I feel that my account may be misconfigured, but numerous chats with COX support lead me to no resolution. Any ideas?

Modem: Motorola SB6120
Splitters: A single powered splitter at house junction installed by COX

Speed Tests: Irvine, Los Angeles, San Diego
»www.speedtest.net/result ··· 7525.png
»www.speedtest.net/result ··· 9322.png
»www.speedtest.net/result ··· 1276.png

Levels screenshot
»i.imgur.com/N3xjONB.jpg

Thanks for any help!

PM me the modem's MAC address and I'll see what I can find out.

Will do, but can't PM on new account for 8 hrs :-(

I tried sending you one then, see if it'll let you reply.

Great idea, but I can't reply either.

I'll be out of the office very soon for the next couple of days as well. You can either reach out to us on our forums for assistance or email cox.help@cox.com in the meanwhile.

I will send an email. Thanks for trying to help!

Sounds like a D3 modem on a D2 service code.
call up cox and have them set your service code to D3 to fix.

This was indeed a D3 modem with a D2 code. Initially COX chat support told me all settings were okay, but after emailing tech support, the problem was resolved.

Thanks all!

Signal levels way low.....