Long time lurker here.
I've been getting some issues with my cable service past few weeks now. It started sometime in May when there was an outage in Toronto.
Since then, I noticed that my internet connection will drop. First time was weak signal, and the matter was resolved in half an hour after a ticket to Rogers was created.
More recently though, I noticed really slow service (speedtest won't load completely) from time to time. When I called Teksavvy, the latest personnel mentioned that because my modem (SB5101) only picks up one channel, I'd need to factory reset and power cycle to pick up a different channel.
That did the trick few days ago, but last night, it just wouldn't work after having some connection for an hour or so.
And this morning is fine. Weird. My signal seems all alright too.
If modem is to blame, I wouldn't mind looking into upgrading it since I do need to work from home.
Any recommendations? I see bunch of Thomson DCM 476 on sale at kijiji...but thought I'd ask here first.
Thanks!
By the way, I have a grandfathered plan: Cable 18 Pro. Is the speed 18 Mbps: 512 kbps? I'm looking at Teksavvy website and I think it's the same price Cable 25...which is faster. Hmm...