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telijah
Premium Member
join:2013-04-22
Brandon, FL

1 edit

telijah

Premium Member

BHN fixed my static IP, but now cannot get 192.168.100.1

My debacle started last week trying to get the default password for my modem. I thought Gary was too busy so I called support. Long story short, they blew out my modem settings and even Internet would not work. Luckily, Gary got my Internet back up once he realized I had static IP (apparently VERY different approach should have been taken when/if they noticed I had static IP...), but I needed a local tech to come out and reprogram my static IP back into the modem. I forgot to ask the tech to check, but once he left, I realized I no longer could get to 192.168.100.1. I also tried 192.168.1.1 and 192.168.0.1. Do I need to post this in Direct for Chris to figure out? Resetting the modem is not an option as that blows out my static IP.

Edit: My modem is the Moto SBG6580

neonhomer
Dearborn 5-2750
Premium Member
join:2004-01-27
Edgewater, FL

neonhomer

Premium Member

Are you plugged directly into the modem, or do you use a router? Sounds like what my Ubee did when it wasn't bridged. Especially since you said they reset the modem to defaults.

If not, then I would post in Direct and let Chris take a look.

telijah
Premium Member
join:2013-04-22
Brandon, FL

telijah

Premium Member

Using my own router, and the tech before he left said the modem was in bridge mode. After initially resetting the modem, even when plugged into my router, I was able to get to 192.168.100.1 and was able to put the modem into bridge mode myself following Gary's steps, before my static IP was put on there. But now after the tech left, I cannot get to the modem's admin page. I may try directly connecting to the modem later tonight...

neonhomer
Dearborn 5-2750
Premium Member
join:2004-01-27
Edgewater, FL

neonhomer

Premium Member

The tech that swapped my modem also told me it was in Bridge mode.

I had to get in touch with Gary to have him put it into bridge mode.

What kind of IP address is you router getting? You should see your static IP as the router's WAN IP. If you are getting a 192.168.x.x IP, then you most likely aren't in bridge mode. Gary swore up and down I was in bridge mode, but after he went into it, and it rebooted, my router lost the 192.168.0.3 WAN IP and went back to my usual BHN IP.

You might have to connect directly to the modem, then put the modem into bridge mode, and then reconnect the router. I believe you are supposed to reboot the modem between swaps (so it can bind to the new MAC address).

Just out of curiosity, why do you have a static IP? I thought about one myself because I want to move my Minecraft server from a hosting provider to a box in my house, but with a dynamic IP, I could see problems.

gigahurtz
Premium Member
join:2001-10-20
USA

gigahurtz to telijah

Premium Member

to telijah
The question to ask here is, once again, why isn't everyone on the same page? It's nice having DSLR to go to when you run into these problems, but this is all to often to have a 'tech' or phone rep provide either misinformation or a tech do things the wrong way which wastes more of the customers time.

Can we charge BHN a fee when they screw up like this?

telijah
Premium Member
join:2013-04-22
Brandon, FL

telijah to neonhomer

Premium Member

to neonhomer
I did not get a modem swapped, just reprogrammed for my static.

When you have static, the router will not just "get" the IP, so I set my router to manually assigned IP and it has my static IP.

I have static because I run quite a few services from my HTPC and it was easier to have the static assigned. Gary will tell you that his hasn't changed in a very long time and such, and I know I could use DDNS services (which I did for a while but did not like it much). Static IP was just plain easier.
telijah

telijah to gigahurtz

Premium Member

to gigahurtz
said by gigahurtz:

The question to ask here is, once again, why isn't everyone on the same page? It's nice having DSLR to go to when you run into these problems, but this is all to often to have a 'tech' or phone rep provide either misinformation or a tech do things the wrong way which wastes more of the customers time.

Can we charge BHN a fee when they screw up like this?

According to Gary, both he, and the phone techs, do not initially see when a customer who is calling in might have a static IP, and had they known (up to me to inform them of that though...), then a very different approach would have been taken, and therefore not had screwed my modem up.

gigahurtz
Premium Member
join:2001-10-20
USA

gigahurtz

Premium Member

Interesting, that seems to be a flaw in their system they use then. It seems like a pretty simple fix to flag an account with something showing that they are a static IP customer.

telijah
Premium Member
join:2013-04-22
Brandon, FL

telijah

Premium Member

I agree GH, I just assumed maybe for residential accounts, maybe static IP customers are few and far between so they did not see it necessary I guess, not really sure. I understand what Gary told me, but at the same time, I am not a mind reader and could not have known on my first contact that I needed to tell them this. All is well though, at least I had Internet working within the same night they initially messed my modem up. Now if I was a business customer, I am sure I could stomp my feet a bit harder a claim some sort of hardship
Expand your moderator at work

neonhomer
Dearborn 5-2750
Premium Member
join:2004-01-27
Edgewater, FL

neonhomer to telijah

Premium Member

to telijah

Re: BHN fixed my static IP, but now cannot get 192.168.100.1

That's right... The router has your IP Programmed into it to.... DOH!!! Shows you how much I know about that... LOL

At this point, I would say Direct and get Chris to handle it.
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert to telijah

Premium Member

to telijah
said by telijah:

I agree GH, I just assumed maybe for residential accounts, maybe static IP customers are few and far between so they did not see it necessary I guess, not really sure. I understand what Gary told me, but at the same time, I am not a mind reader and could not have known on my first contact that I needed to tell them this. All is well though, at least I had Internet working within the same night they initially messed my modem up. Now if I was a business customer, I am sure I could stomp my feet a bit harder a claim some sort of hardship

Travis as we talked about in direct the only place statics can be seen are from the billing aspect. Looking at diagnostics the modem appears configured like every other device. Could that be improved a bit yep..and down the road a bit things will likely be different. Now as for your situation once you are behind your router you will find it diffcult to access the modem config page...the easy way is to plug directly into the modem and then access....this is normal. Thing is most people have no need for modem access once you use your own router....statics add further complications as you already know and were warned about up front These are some of the primary reasons I discourage statics on the residential side unless you absolutely have a technical need (most do not).
BHNtechXpert

BHNtechXpert to neonhomer

Premium Member

to neonhomer
said by neonhomer:

The tech that swapped my modem also told me it was in Bridge mode.

I had to get in touch with Gary to have him put it into bridge mode.

What kind of IP address is you router getting? You should see your static IP as the router's WAN IP. If you are getting a 192.168.x.x IP, then you most likely aren't in bridge mode. Gary swore up and down I was in bridge mode, but after he went into it, and it rebooted, my router lost the 192.168.0.3 WAN IP and went back to my usual BHN IP.

You might have to connect directly to the modem, then put the modem into bridge mode, and then reconnect the router. I believe you are supposed to reboot the modem between swaps (so it can bind to the new MAC address).

Just out of curiosity, why do you have a static IP? I thought about one myself because I want to move my Minecraft server from a hosting provider to a box in my house, but with a dynamic IP, I could see problems.

Travis this isn't exactly how it happened. If you remember you got a bit impatient and called in and the rep bridged you but did so in the wrong order. This particular modem if you bridge it wrong does very bad things...universe ending type things and once it happens (doesnt happen all the time but it does happen) there is no recovery as you found out. It even locks me out of the device despite being defaulted multiple times. When and if the condition occurs it is game over. So what we did (you and I) was take your old BHTV modem (same brand) and move it over to service internet needs pending tech to come out, restore statics and replace the modem that lost its mind. You will note that in in every instance where I guide people to bridge this modem I make it very clear you must initiate the commands in a very specific order or very bad bad things can happen....you won the bad luck lotto that night

1) either you or the rep defaulted your modem (pushed the reset button) tossing your statics
2) someone the rep or you entered the bridge commands in the wrong order causing the modem to lose its mind
3) by the time I came into that picture I could not save you..even I was locked out of the device so we went to plan B
System

Anon

(topic move) BHN fixed my static IP, but now cannot get 192.168.100.1

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gigahurtz
Premium Member
join:2001-10-20
USA

gigahurtz to telijah

Premium Member

to telijah

Re: BHN fixed my static IP, but now cannot get 192.168.100.1

Seems crazy that BH system can't detect if a customer is using a Static IP. Hopefully that will get addressed soon as well as the excuses as to why they aren't doing it ends as well.
gigahurtz

gigahurtz to BHNtechXpert

Premium Member

to BHNtechXpert
He got impatient and called in? Isn't that what phone reps are for?