said by neonhomer:
The tech that swapped my modem also told me it was in Bridge mode.
I had to get in touch with Gary to have him put it into bridge mode.
What kind of IP address is you router getting? You should see your static IP as the router's WAN IP. If you are getting a 192.168.x.x IP, then you most likely aren't in bridge mode. Gary swore up and down I was in bridge mode, but after he went into it, and it rebooted, my router lost the 192.168.0.3 WAN IP and went back to my usual BHN IP.
You might have to connect directly to the modem, then put the modem into bridge mode, and then reconnect the router. I believe you are supposed to reboot the modem between swaps (so it can bind to the new MAC address).
Just out of curiosity, why do you have a static IP? I thought about one myself because I want to move my Minecraft server from a hosting provider to a box in my house, but with a dynamic IP, I could see problems.
Travis this isn't exactly how it happened. If you remember you got a bit impatient and called in and the rep bridged you but did so in the wrong order. This particular modem if you bridge it wrong does very bad things...universe ending type things and once it happens (doesnt happen all the time but it does happen) there is no recovery as you found out. It even locks me out of the device despite being defaulted multiple times. When and if the condition occurs it is game over. So what we did (you and I) was take your old BHTV modem (same brand) and move it over to service internet needs pending tech to come out, restore statics and replace the modem that lost its mind. You will note that in in every instance where I guide people to bridge this modem I make it very clear you must initiate the commands in a very specific order or very bad bad things can happen....you won the bad luck lotto that night
1) either you or the rep defaulted your modem (pushed the reset button) tossing your statics
2) someone the rep or you entered the bridge commands in the wrong order causing the modem to lose its mind
3) by the time I came into that picture I could not save you..even I was locked out of the device so we went to plan B--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~