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Taraban

join:2008-11-01
North York, ON
Reviews:
·TekSavvy Cable

Considering leaving Teksavvy133;

I start looking for a better ISP for few reasons.

Teksavvy NEVER deliver the service they have promised. It’s a big liar. Teksavvy charges me for “Cable 25 Up to 25 Mbps Down / 2 Mbps Up”. Actual speed is 15 Mbps Down / 0.4 Mbps Up. Calling Teksavvy leads nowhere. Two fillings: the contacted person is a complete idiot or absolutely no respect to a client. Even switching to a “close” plan “20 Mbps Down / 0.5 Mbps Up” is impossible. All depends on Rogers. Well, that means Teksavvy is useless. Can somebody make a deal with such cheater?

Just 10 days after receiving a bill I got “friendly reminders” that my service will be disconnected. Every business gives 20 - 25 days to pay a bill. Not Teksavvy. They simply do not care about your time. You must drop everything and pay the bill immediately. Are you in a vacation? Are you in a hospital? Teksavvy spits on you and your situation. Pay the bill immediately! Can somebody make a deal with such disrespectful service provider?

Teksavvy forgot to bill me for few months. I simply did not notice that (too many bills). They called, we discuss the issue, I did not mind to pay the dew amount. After receiving the bill, as was discussed, I call the accounting to arrange the payment (divide for four months). We had an agreement for the payments. Right from the next day I start getting “friendly reminders” that my service will be disconnected if the FULL amount is not paid. Can someboby make a deal with such cheater?

Nitra

join:2011-09-15
Montreal
Reviews:
·TekSavvy DSL
·ELECTRONICBOX
It's a pre-paid service, what don't you understand about that?

As for the speed, did you actually find the issue? I'd say not, they are more than happy to assist in fixing issues, unfortunately they are stuck dealing with Rogers.

And honestly, if you used the service without paying for months, I'm surprised you still have service. It sounds like they've been more than fair with you thus far.

toro

join:2006-01-27
Scarborough, ON
kudos:7
reply to Taraban
So if I understand it correctly, you are considering leaving because you don't want to pay your several-months bill...


Calero27

join:2014-01-13
Chatham, ON
reply to Taraban
When did you place your order for 25/2 it may not have been processed yet as those are new packages. if you didn't request a speed change you would still be grandfathered in to your old speed. which based on your speed test may be 18/.5.


TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5

2 edits
reply to toro
Hello Taraban,

Thank you for your post.

I apologize for all of the inconvenience that you have experienced.

I have looked into this and I see that you are on the Grandfathered 18/0.512 package. The upgrade to 25/2 is not something that is done automatically. This type of change needs to be requested. I unfortunately do not see any request to upgrade speed on your account. I would be happy to submit a speed change for you. This will need to be done prior to June 15th.

Our accounting team has made arrangements with you to pay the outstanding balance therefore this should be settled. You may still receive automated notices for a past due balance.

We will be assisting you further in the »TekSavvy Direct Forum.

Thank you,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Taraban

join:2008-11-01
North York, ON
Reviews:
·TekSavvy Cable
reply to Nitra
said by Nitra:

...

I do not understand why Teksavvy cannot bill me a couple weeks earlier. So, I have more time to deal with the payment.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Most other companies say "due on receipt". They then give you a period of time to pay. Your "friendly reminder" is just that ... that still gives you enough time to mail your payment in to make the 20 days for them to receive payment.

Taraban

join:2008-11-01
North York, ON
Reviews:
·TekSavvy Cable
reply to toro
said by toro:

you are considering leaving because you don't want to pay your several-months bill

Please read my post one more time. You will see that I have agreed to pay the amount. We have a deal with accounting to have monthly payments. But I do not appreciate when Teksavvy send me a threatening note with request to pay 100% on the very next day after making a deal! It's not about money. It's about keeping your word. It's a disrespect to a partner.

xero9

join:2001-11-29
Ajax, ON
reply to Taraban
Set up pre authorized credit card payments if you are having trouble remembering that your internet bill is due on the same day every month.

I'm sure Visa, MasterCard, or American Express will be much more forgiving with late payments.

Taraban

join:2008-11-01
North York, ON
Reviews:
·TekSavvy Cable
reply to TSI ShawnS
said by TSI ShawnS:

The upgrade to 25/2 is not something that is done automatically.

Looks like it can be done only after posting a complain.

said by TSI ShawnS:

our account. I would be happy to submit a speed change for you. This will need to be done prior to June 15th.

Our accounting team has made arrangements with you to pay the outstanding balance therefore this should be settled.

That what I believed. However, it's not.

said by TSI ShawnS:

You may still receive automated notices for a past due balance.

Have anybody inform me that I can disregard the threatening messages? What about telephone calls? is that a robot have called me to request the payment?

said by TSI ShawnS:

We will be assisting you further in the »TekSavvy Direct Forum

Realy? Now I got your attention.

onlinejunkie
Premium
join:2002-10-26
Orleans, ON
"the contacted person is a complete idiot or absolutely no respect to a client."

and you are coming off so genuine....

when did you so-call request a upgrade to your service, I am assuming u did it and then didn't want to call them back because you knew that the bill was 4 months behind and didn't want to "disturb the nest" and now that its owed you come out waving your hands like someone shot your dog.

nice

komi

join:2011-07-08
North York, ON
reply to xero9
Never ever sign up CC preauthorized payment unless you have no other choice

onlinejunkie
Premium
join:2002-10-26
Orleans, ON
said by komi:

Never ever sign up CC preauthorized payment unless you have no other choice

and the grounds for this being?


TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5
reply to Taraban
Hello Taraban,

Thank you for your kind reply.

said by Taraban:

Looks like it can be done only after posting a complain.

I'll take care of the speed change for you.

said by Taraban:

That what I believed. However, it's not.

If you feel that you need clarification or additional time, our accounting team is more than willing to accommodate your payment arrangements. We can send invoices up to 28 days in advance if requested.

I am assisting you in the Direct forum from now on.
I hope that we both come out of this very happy .

Regards,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

komi

join:2011-07-08
North York, ON
Reviews:
·Bell Fibe
reply to onlinejunkie
Once they got your money (and they overcharged you) you'll have to wait several months to get it back, and it's your money not theirs.
Back in 2007-2008 I was overcharged by Bell, Rogers with amounts between $50 and $250 four or five times.
I've called them and asked for the right bill. They said you pay your bill when is due and we'll give YOUR money back next month, I said OK followed by the magic word Cancell my services NOW!
And you know what? The made the right bill on the spot and I could see it after 5 min online.
Except insurance and mortgage, I'm paying all my bills online.
And never have paid an overcharged one.

jdoe71

join:2008-02-07
L0L0L0

5 recommendations

reply to TSI ShawnS
You, Sir, deserve a medal. Member of The Order of Patience at least.

xero9

join:2001-11-29
Ajax, ON
reply to komi
Even if they mess up on your bill, they still send the invoice more than a week before they'll charge your card. Just pay attention and clear up any incorrect charges. Worst case, tell them to take your card off your account until it's straightened out.

komi

join:2011-07-08
North York, ON
They don't mess up your bill they try to steal from you. Period.
Read this: »Bell wrongly bills senior $18,000 over 11 1/2 years

onlinejunkie
Premium
join:2002-10-26
Orleans, ON

1 recommendation

reply to komi
ya I just look at my bills and anything looks incorrect I call... im not letting them debit my bank account because thats harder to fix/cancel... but I have yet to ever have the credit card company not help me if the business does bad....

so even if you pay online with your bank account after you see the bill.. perhaps the bill is wrong and dealing with bell that bill could take weeks to fix and by then they cut you off... then you have to hassle to get it back, without a service charge... why go through all that hassle for 100$ and with your credit card, they are on your side vs bell Canada... unlike direct debit from your bank account the bank cant reverse or stop the withdrawls.
Expand your moderator at work


tjmartin

join:2009-05-24
Welland, ON
reply to Taraban

Re: Considering leaving Teksavvy133;

said by Taraban:

I start looking for a better ISP for few reasons.

Teksavvy NEVER deliver the service they have promised. It’s a big liar. Teksavvy charges me for “Cable 25 Up to 25 Mbps Down / 2 Mbps Up”. Actual speed is 15 Mbps Down / 0.4 Mbps Up. Calling Teksavvy leads nowhere. Two fillings: the contacted person is a complete idiot or absolutely no respect to a client. Even switching to a “close” plan “20 Mbps Down / 0.5 Mbps Up” is impossible. All depends on Rogers. Well, that means Teksavvy is useless. Can somebody make a deal with such cheater?

Just 10 days after receiving a bill I got “friendly reminders” that my service will be disconnected. Every business gives 20 - 25 days to pay a bill. Not Teksavvy. They simply do not care about your time. You must drop everything and pay the bill immediately. Are you in a vacation? Are you in a hospital? Teksavvy spits on you and your situation. Pay the bill immediately! Can somebody make a deal with such disrespectful service provider?

Teksavvy forgot to bill me for few months. I simply did not notice that (too many bills). They called, we discuss the issue, I did not mind to pay the dew amount. After receiving the bill, as was discussed, I call the accounting to arrange the payment (divide for four months). We had an agreement for the payments. Right from the next day I start getting “friendly reminders” that my service will be disconnected if the FULL amount is not paid. Can someboby make a deal with such cheater?

All I got to say is #BYEFELICIA

I've been with Teksavvy for 3 years and could not be happier!

So again #BYEFELICIA

Sunfox

join:2003-12-14
Markham, ON
reply to TSI ShawnS
The one thing I will comment on... is that if a newer and faster TSI package comes out for the same price, and the customer can support that package with no additional fees (ie. the modem is compatible), there really should be some sort of automatic transition. Although, I guess that DOES depend on whether Rogers would charge for such a speed change.

For example, I've been thinking of 45/4 unlimited customers currently paying $99.95, when the new 60/10 unlimited package is going to be $94.95. If no automated upgrade occurs, I can see those users being ticked off to learn that they've been paying more for less.

It's even worse for 150/10 to 150/15 unlimited - if you don't change those grandfathered users over (and I can't imagine there are many), they'll be paying $100 more per month! Imagine being a customer and a year later learning about that!


needsomehelp

join:2014-02-07
Canada
That's true. But at the same time, Teksavvy has over 300, 000 customers. They can't just start randomly rummaging through everyone's accounts. Furthermore, they can't make changes without the customer's permission. If they did, what other changes could they make without your permission? Rogers and Bell do this all the time and look where that gets them...a lot of pissed off customers.

And at the same time, people should be aware of what their package is, what they are paying, and what is available. Never hurts to check their website once in a while...

Jaxom

join:2012-03-10
East York, ON
reply to Taraban
I have been with Teksavvy many years. I always pay my bills on time and have absolutely no complaints about them. I recommend them to everyone I hear is looking for a new ISP.

Still the best in Canada.

Sunfox

join:2003-12-14
Markham, ON
reply to needsomehelp
said by needsomehelp:

That's true. But at the same time, Teksavvy has over 300, 000 customers. They can't just start randomly rummaging through everyone's accounts. Furthermore, they can't make changes without the customer's permission. If they did, what other changes could they make without your permission? Rogers and Bell do this all the time and look where that gets them...a lot of pissed off customers.

What examples are you talking about? Increasing prices? Decreasing caps? Adding throttling? Of course those are all bad. But I doubt you can find too many examples of even Rogers or Bell customers upset that their monthly service cost went down... or that their service improved for no added cost.

This is a technology company. I'm quite certain it would not be beyond the scope of possibility to have a program first go through their customer configuration database and send out letters/emails notifying customers of the "improvement in service" and that to decline the upgrade contact TSI (or even better, log into the online portal and decline)... and then when the time is right, make the requisite changes automatically.

And I'm certainly not suggesting changing anyone to a more expensive package. Or downgrading them to slower speeds. Or less transfers. Or automatically applying ZTC.

Do you seriously think customers would complain over being automatically upgraded from 45/4 Unlimited to 60/10 Unlimited and paying $5 less per month (which is basically what Start is doing)? Or changing from 150/10 Unlimited to 150/15 unlimited and paying $100 less per month?

Now, how many do you think will complain when they learn months from now that such an upgrade DIDN'T happen?

It's true there are few examples where an upgrade like this should actually happen: the same price or cheaper, for the same or better service. These days, that doesn't happen too much. However I believe the OP's example of 18/300 to 25/300 is a case of one that should've happened, because as far as I know the packages were the same price at the time of introduction. But with the current round of Rogers upgrades that we're dealing with, no upgrades should happen with the old 6, 25 or 35 packages, but specifically 45U and 150U should really see a change of service.

said by needsomehelp:

And at the same time, people should be aware of what their package is, what they are paying, and what is available. Never hurts to check their website once in a while...

Granted, that's sage advice for any situation... but it's also a cop-out for a company trying to be better, nicer, more honest than the big boys. People come to TSI to avoid being screwed or "conveniently not informed of something any reasonable person would want to do" - not just have the same old games played by someone with a nicer smile.

Anyways, just my 2 cents. Discounted to free!

Aftcomet

join:2009-07-14
Mississauga, ON
reply to Taraban
OP sounds like a shill for a competitor. "I can't pay my bill on time therefore TekSavvy sucks".

I've had nothing but great experiences with TekSavvy.

EHTL

join:2002-10-31
Canada
reply to komi
said by komi:

Never ever sign up CC preauthorized payment unless you have no other choice

I must be a complete idiot, I have pre-authourized payments for all my bills except those for the CCs.

danf

join:2005-11-10
Abbotsford, BC
said by EHTL:

said by komi:

Never ever sign up CC preauthorized payment unless you have no other choice

I must be a complete idiot, I have pre-authourized payments for all my bills except those for the CCs.

I use my CC for preauthorized payments, but I'd never use my actual bank account. With the CC you can phone up the CC company and they're usually pretty fast dealing with complaints. Your regular account - not so much.


Optional

join:2012-02-26
Mississauga, ON
Reviews:
·TekSavvy Cable
reply to Taraban
Of course you have to pay your bill when it comes up... that's how the world goes round... Are people seriously this daft? Can't tell if troll post or serious.

You may as well go eat at a restaurant, and when the bill comes say "Sorry, I have to run. Can I maybe pay you in a few days?"