said by needsomehelp:That's true. But at the same time, Teksavvy has over 300, 000 customers. They can't just start randomly rummaging through everyone's accounts. Furthermore, they can't make changes without the customer's permission. If they did, what other changes could they make without your permission? Rogers and Bell do this all the time and look where that gets them...a lot of pissed off customers.
What examples are you talking about? Increasing prices? Decreasing caps? Adding throttling? Of course those are all bad. But I doubt you can find too many examples of even Rogers or Bell customers upset that their monthly service cost went down... or that their service improved for no added cost.
This is a technology company. I'm quite certain it would not be beyond the scope of possibility to have a program first go through their customer configuration database and send out letters/emails notifying customers of the "improvement in service" and that to decline the upgrade contact TSI (or even better, log into the online portal and decline)... and then when the time is right, make the requisite changes automatically.
And I'm certainly not suggesting changing anyone to a more expensive package. Or downgrading them to slower speeds. Or less transfers. Or automatically applying ZTC.
Do you seriously think customers would complain over being automatically upgraded from 45/4 Unlimited to 60/10 Unlimited and paying $5 less per month (which is basically what Start is doing)? Or changing from 150/10 Unlimited to 150/15 unlimited and paying $100 less per month?
Now, how many do you think will complain when they learn months from now that such an upgrade DIDN'T happen?
It's true there are few examples where an upgrade like this should actually happen: the same price or cheaper, for the same or better service. These days, that doesn't happen too much. However I believe the OP's example of 18/300 to 25/300 is a case of one that should've happened, because as far as I know the packages were the same price at the time of introduction. But with the current round of Rogers upgrades that we're dealing with, no upgrades should happen with the old 6, 25 or 35 packages, but specifically 45U and 150U should really see a change of service.
said by needsomehelp:And at the same time, people should be aware of what their package is, what they are paying, and what is available. Never hurts to check their website once in a while...
Granted, that's sage advice for any situation... but it's also a cop-out for a company trying to be better, nicer, more honest than the big boys. People come to TSI to avoid being screwed or "conveniently not informed of something any reasonable person would want to do" - not just have the same old games played by someone with a nicer smile.
Anyways, just my 2 cents. Discounted to free!