Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jun-18 10:34 pm
[IA] HUGE price jump?I was just looking at my account online and there is a credit of 25.09 for "Mediacom Online Service" and a charge of $75.41 for "Mediacom Online Max" about the same time as I purchased and set up my own modem, a SB6141. What is the cause of this change? When I went turn in my rented modem I asked about upgrading to a 50M circuit. The lady at the counter looked into it and told me it would cost about $42 more per month, but she could not configure because of some issue with my account and that she would have to work with another lady, "Barbara" the next day and she would call me. The next day, 5:00PM rolled around and I had not received a call, so I called the Cedar Rapids office. I spoke with a Stephanie, who after looking at my account asked if I was wanting the increased package for the additional usage or just for the additional speed. I told her I was looking for the speed, as I have never gone over on my usage. She informed me at that time of the upcoming speed increase in the Cedar Rapids area in June. I asked and she verified that I was eligible for the automatic increase to the 50/5 speeds which she even had her supervisor verify. Now it looks like my online account has been changed to "Mediacom Online Max" which is only a 20/2 package and is more three times what I had been paying for my "Mediacom Online Service" which was a 25+ circuit. I would really like to know what is going on. I have been anticipating the speed increase and doing speed tests daily to see if it was in effect, yet.
John |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Hi Sgeek , I apologize for the billing confusion. If I had to assume it would be that you were on an old promotion and they had issues changing you over to the new packages and it generated a two month bill. I would need to take a closer look at your account to make sure this is what happened, so can you please PM me your telephone# or MAC address and I can take a look to see what is going on and get everything straightened out for you! |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jun-20 9:34 am
Did you get my message with phone and account#? |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
to Sgeek
Hey Sgeek , it appears I was able to get the modem updated with the proper speeds! Please do a speedtest and let us know if this has resolved your issue! |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jun-20 3:19 pm
Thanks, Chad. But what about the billing? Is my bill going to be the same as it has been in the past? i.e. 06/07 - 07/06 Local Broadcast Channel Surcharge ........................................................ .00 06/07 - 07/06 DVR Service............................................................................................ .00 06/07 - 07/06 Digital Star .............................................................................................. 54.95 06/07 - 07/06 High Speed Residential ........................................................................... 19.95 06/07 - 07/06 Mediacom Online Modem ........................................................................ 5.00 Subtotal ................................................................................................. 79.90 (Plus applicable taxes, of course.) |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
You're welcome! I'm showing the billing will remain the same. |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jun-20 3:27 pm
Thanks again, Chad. I really appreciate your assistance. I will let you know if something does not look right on my next bill. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
You're welcome! |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jun-29 8:03 pm
said by MediacomChad:You're welcome! I'm showing the billing will remain the same. I just received my billing notification and my bill has a HUGE jump. Monthly Charges 07/07 - 08/06 Local Broadcast Channel Surcharge ........................................................ .00 07/07 - 08/01 DVR Service............................................................................................ .00 07/07 - 08/01 Digital Star .............................................................................................. 46.06 07/07 - 08/01 Mediacom Online Modem ........................................................................ .00 07/07 - 08/01 Mediacom Online MAX ............................................................................ 50.28 05/29 High Speed Residential .................... Partial Month(s) 05/29 - 07/06 -25.09 05/29 Mediacom Online Modem ................. Partial Month(s) 05/07 - 07/06 -10.00 05/29 Mediacom Online Modem ................. Partial Month(s) 05/07 - 07/06 .00 05/29 Mediacom Online MAX ..................... Partial Month(s) 05/29 - 07/06 75.41 06/27 DVR Service..................................... Partial Month(s) 08/02 - 08/06 .00 06/27 Digital Star ....................................... Partial Month(s) 08/02 - 08/06 11.27 06/27 Mediacom Online Modem ................. Partial Month(s) 08/02 - 08/06 .00 06/27 Mediacom Online MAX ..................... Partial Month(s) 08/02 - 08/06 9.67 Subtotal ................................................................................................. 157.60 You indicated there wasn't supposed to be a jump. |
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Sgeek |
Sgeek
Member
2014-Jun-29 8:12 pm
And if I am being billed the higher amount for my request from when I returned my modem, which was never confirmed with me, then I would have had 50/5 starting 5/29, which we both know I didn't, and when Mediacom rolled out the increased speed, I should have gone to 105/10. Which, based on that, I have not been receiving the service I am being billed for. Which means Mediacom is illegally charging for its services. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
to Sgeek
Your billing shows this way due to the changes that were made on 29 May. Your services were prorated. Since the billing statement for that month had already been mailed, the changes were shown on this statement. Your next statement will be the normal 1 month statement with no prorated charges. As for your speeds. The current service you are provisioned for is what was upgraded to 50/5 the Ultra was upgraded to the 105/10. If you are not receiving the speeds you are provisioned for, please let me know and I will trouble shoot with you. If we cannot correct the issue, I will set up a tech to come out and investigate. |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jun-30 9:47 am
So, if I upgraded to the 50/5 prior to Mediacom's speed upgrade, then it should have went to 105/10, correct? Which I am not getting 105/10. I am only getting 50/5. And if my original service was supposed to go to 50/5 with no price increase, then why was there the price increase? I have no problem paying this increased price if I am getting the 105/10, but I should not be paying any additional simply for the 50/5. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
The problem may be with the provisioned speed and the packaging. We will probably need to break the codes on the account to make sure this stays the way it should. Could I have someone call you today to get this all straightened out? |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jun-30 12:20 pm
Yes, you may have someone call me. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Feel free to send me an IM with a good contact number and time frame you will be available. |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jul-3 5:35 pm
I IM'ed you with the requested information on 07/01/2014 and have yet to receive a phone call. I would prefer the call to come from someone that has been briefed on my situation rather than me having to speak to someone that has no idea of what is going on and having to explain everything all over again and get them to the point of understanding. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Hello Sgeek , I will further investigate this for you and see why you never received a call. I am also going to make an effort to have someone call you this evening if you would still be available to talk tonight. Send me a private message if that would be okay, and if not just let me know when a good time would be. |
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Sgeek join:2014-06-18 Cedar Rapids, IA |
Sgeek
Member
2014-Jul-7 3:03 pm
Message sent. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Thank You! |
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