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Rally1
join:2000-06-12
Long Beach, CA

Rally1

Member

[Apps] No HBOGo/Bravo etc access "Sorry, there was an error loading..

It's not clear to me if this should be posted under HSI or TV.

I had Comcast HSI service at my last place, I moved and added Cable TV service (with HBO etc). Now that I have moved I went to use HBO-Go app on my iPhone, or on my computer, when I login with my Comcast credentials I get the following error:
"Sorry, there was an error loading this page. Your account has not been charged."

Here is a whole thread of people with the same issue: »forums.comcast.com/t5/Xf ··· 7/page/4

I have gone 'round and 'round on the phone, same with Comcast chat (Tech. support sends me to Billing, Billing sends me back).

I should have access to HBO-Go and all the the other TV apps, but some mis-configuraton on the Comcast side leaves me locked out. I know it's such a simple fix, but the front line support just doesn't seem capable of taking ownership of the issue, and fixing it.
Rally1

Rally1

Member

Re: [Apps] No HBOGo/Bravo etc access "Sorry, there was an error loading..

For anyone in a similar issue, I finally got a hold of someone sensible at Comcast (via Chat), and they updated the username with the new info, took them all of 2mins.