Mode Note: Split out of topic discussing the current free speed upgrades. Sunny 
I agree with you it seems inept but for an inept company they are making a hell of a lot of money. Now if the numbers below are right the customers that threaten and even fewer that leave are being replaced at a much faster rate than they are leaving. This also explains why new customers get a better deal (so that they can increase by 124,000 to 6.8 million total customers.) I am not a champion of Comcast by any means. It pisses me off that I pay close to $300 a month and get told to piss up a rope by customer service at least twice a month. But it is either Comcast 57/11 or 20/5 DSL (reality is probably 5-7/256k) with century link and since I got hit with the CL Cap in march of '13 and disconnected they are an option I wont even consider.
($ in millions) 2013 2014 Growth
Revenue $15,310 $17,408 13.7%
Excluding Olympics $15,310 $16,305 6.5%
Consolidated 1st Quarter 2014 Highlights:
Consolidated Revenue Increased 13.7%, Operating Cash Flow Increased 10.0% and Operating Income Increased 16.3%
Earnings per Share Increased 31.5% to $0.71; Excluding Gains on Sales and Acquisition-Related Items, EPS Increased 33.3% to $0.68
Quarterly Dividends and Quarterly Share Repurchases Increased 35.5% to $1.3 Billion
Cable Communications 1st Quarter 2014 Highlights:
Cable Communications Revenue Increased 5.3% and Operating Cash Flow Increased 4.3%
Cable Communications Customer Relationships Increased by 124,000 to 26.8 Million
Video Customers Increased by 24,000, the Second Consecutive Quarter of Customer Growth
High-Speed Internet Customers Increased by 383,000; Revenue Growth of 9.0% Is the Strongest Rate of Growth in Two Years
Business Services Revenue Increased 23.9%, Approaching a $4 Billion Annual Run-Rate
