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zapwow
join:2010-07-24
Toronto, ON

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[Cable] Toronto cable internet down

I've had no service at all since about 8:30pm tonight. Cable service in Toronto. Last I checked I was on scarlett1 POI.

The last few days have been really spotty in the evenings, but today is the worst it's been by far. Anyone else having problems?
Aens
join:2012-11-09

Aens

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I am in that area and I have had no problems with tsi cable.

rhainbow
@24.246.66.x

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Experiencing very slow speeds in Mississauga area too on TSI cable.
Expand your moderator at work

XxAjithxX
join:2014-03-12
Scarborough, ON

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Re: [Cable] Toronto cable internet down

With that being said, I'm experiencing no issue with rCable here in Scarborough.

How are your signal levels looking?
zapwow
join:2010-07-24
Toronto, ON

zapwow

Member

said by XxAjithxX:

How are your signal levels looking?

I'm experiencing another outage now. On my modem diagnostics page I see:

Channel 1. Frequency: 615 MHz Power: -2.8 dBmV SNR: 40.4 dB BER: 0.000% Modulation: 256 QAM

All other channels are zeroed out.

Seems to happen nearly every day around 7:30pm or 8:30pm for an hour or two.

oceros37
join:2013-07-20
St Thomas, ON

oceros37

Member

what modem model?

that channel 1 is looking normal.
is there a power number down in the return path that is bouncing around / fluctuating?

if the modem locks in that downstream channel there should be *something* else happening, even if it is just failing to range upstream.

copy/pasta your modem event log?
zapwow
join:2010-07-24
Toronto, ON

zapwow

Member

said by oceros37:

what modem model?

Thomson DCM475

Everything started working again while I was checking the power number in the return path. I'll check next time it happens.

Event log here: »pastebin.com/UJrNNctE
netgear3700
join:2009-10-02
toronto,ON

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cable is down in toronto now?
ktan
join:2008-11-28

ktan

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Down at Yonge and Eglinton at the moment..

TSILiz
Premium Member
join:2012-08-20

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The only confirmed outage is in the highpark area of Toronto. If you haven't opened a ticket and you continue to be offline please message us so we can get it resolved!

Cheers everyone.
netgear3700
join:2009-10-02
toronto,ON

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back to normal now.