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ramsaso

join:2014-01-04
Houston, TX
Reviews:
·AT&T DSL Service

1 edit

[General] AT&T Pleasing its customers?

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Well, being a subscriber of Southwestern Bell Internet Services (AT&T Internet Services) for over 7 years, I'm surprised that I got this email claiming that as a "completely satisfied customer", they have setup a special service center in Florida for those who "are enjoying your AT&T High Speed Internet service to the fullest".

Thank you for being a valued AT&T customer. To ensure that you are enjoying your AT&T High Speed Internet service to the fullest, we've set up a special service center in Florida to assist you with questions or technical concerns. If we can help you in any way, for one-on-one support simply call us at 855-377-4049 between 9 a.m. and 12 a.m. Eastern Standard Time, Monday-Saturday. We're happy to work with you to make you a completely satisfied customer.
Again, thank you for choosing AT&T. We hope special services like this are an indication of how much we appreciate your business.
Sincerely,
AT&T Customer Service

Is this just another one of those things to get the DirecTV merger approved?

I do question the fact that they've stated one of the BellSouth states...

15444104
Premium
join:2012-06-11
I'm not sure about that, but anything is possible. It certainly isn't unreasonable for consumers to think the worst as AT&T has repeatedly deserved that cynicism.

However, I think finally the top executive officers under
Randall Stephenson are being awakened to the ugly reality that they are NOT providing satisfactory service in many cases, and when a problem arises the company has really fallen down horribly on the job over the past decade or so with customers irate and justifiably so.


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1
Not stopping them from calling me a couple of time a week because I won't get off POTS/DSL and jump on the UVERSE all or nothing bandwagon.

You don't take it all it is not well priced.
--



gaforces
United We Stand, Divided We Fall

join:2002-04-07
Santa Cruz, CA
reply to ramsaso
Maybe if they fix their lying database about distances to customer premises and actually installed equipment to serve those people.
Replace the 60+ year old copper with all the bridge taps and corroding splices. Otherwise its just window dressing to get the merger approved.
--
Let them eat FIBER!


mixdup

join:2003-06-28
Birmingham, AL
Reviews:
·Charter
reply to ramsaso
I think their internet services division has some metrics they are supposed to hit. My brother now lives in the house I grew up in and lived in through college, and the DSL there was in my name back when it was BellSouth. We have switched it all over to his name when I moved but I still get a call about every 6 months from AT&T asking if I'm happy with my DSL service and if I have any problems or questions.


dsstratto

@70.244.194.x
reply to ramsaso
OR, this is just a spam e-mail, but I didn't try the number. My reasons: this seems a little too folksy a setup for AT&T, the wording of the e-mail is awkward, and the account number they used is not my AT&T account number - it is, however, good bait being the first nine digits of one of my land lines. Just my thoughts.


mixdup

join:2003-06-28
Birmingham, AL
Reviews:
·Charter
said by dsstratto :

OR, this is just a spam e-mail, but I didn't try the number. My reasons: this seems a little too folksy a setup for AT&T, the wording of the e-mail is awkward, and the account number they used is not my AT&T account number - it is, however, good bait being the first nine digits of one of my land lines. Just my thoughts.

Given that they want you to call and not click a link and enter a password, I would highly doubt this is a phishing email.


Scritter

join:2007-10-01
Leander, TX
Reviews:
·AT&T DSL Service

4 edits
reply to ramsaso
I also revived the above letters. I have used the phone numbers A BUNCH!!!!! I have been with AT&T for way to many years and all of them have varied from frustration to true madness. One of the techs who came to the house to "fix this problem once and for all" gave me the number about 2 months before the letters arrived. The folk who answered the phone > Yep. A person!--
Metako-a-o-yasin


Scritter

join:2007-10-01
Leander, TX
reply to ramsaso
!