Devices Currently Displayed for my HSI Account |
It's now also been several days since I've been able to check my data usage. However, it's not a major concern, as my area is not subject to a threshold yet.
Actually, my problem is somewhat worse than an unavailable usage meter, as I've noticed that my current, customer-owned ARRIS TM822G eMTA is now missing from my account!
After it was installed last December, there were 3 devices listed, my old, customer-owned SB6121 (displayed correctly), my new TM822G eMTA (without any serial number/MAC address info and now missing) and a "dummy" TM402G eMTA with a made-up serial number and a zeroed-MAC (most likely needed as a workaround for issues with their system right now with customer-owned eMTAs).