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Will TekSavvy ever succumb to the "Wal-Mart Effect"I don't know if you guys like South Park, but I love it. There's this one episode about Wal-Mart. Essentially, Wal-Mart moved into the neighborhood and everyone started shopping at it exclusively. However, all the small businesses were dying away. Essentially, all that was left was a Wal-Mart. People started seeing the bad effects of big business and wanted Wal-Mart gone. So the townspeople vowed to shop at a local small general store even though it was more expensive. But what happened is that general store basically became another Wal-Mart. Then the townspeople vowed to shop exclusively at another small general store, and the cycled repeated over and over again.
Tl;dr:
Will TekSavvy ever become so big that they basically start operating like Rogers and Bell? |
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RevoDS
Member
2014-Jul-1 10:37 pm
Not until they get their own network, which is never. |
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to Aftcomet
The first problem with these big companies is communication. Bell and Rogers tend to outsource their employees to other countries (as I'm sure you all know, if you've ever called them). This creates: 1. A huge communication barrier between customers and staff, as no one can understand one another. And 2. An ever bigger communication failure between employees and other departments, such as accounting and technical support (if the employee couldn't understand you, then they probably didn't properly document your issue)
Now it is my understanding that the CEO of Teksavvy has made it clear that he will NEVER outsource to another country, wanting to keep jobs in Canada, and not have to deal with above problems.
Furthermore, as the last poster noted, they don't own their own lines, so little chance of them letting their popularity go to their head. If you depend on someone else to provide infrastructure for your service, it tends to keep you at least a little humble. |
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MaynardKrebsWe did it. We heaved Steve. Yipee. Premium Member join:2009-06-17 |
said by needsomehelp:Now it is my understanding that the CEO of Teksavvy has made it clear that he will NEVER outsource to another country, wanting to keep jobs in Canada, and not have to deal with above problems. Never is a long time, and circumstances change. Some day Marc may get the urge to go public' and launch an IPO. Then all the good intentions in the world go out the window. Ditto when Marc retires/sells out - the next CEO/owner may not be so understanding. |
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to Aftcomet
We can see this effect on many small ISPs to some degree. The service goes from personalized and a call 2x a day if there's a problem and following up minutes after receive a problem etc to something a bit more practical for them and less personal for the customer etc. This happens to some ISPs more than others (ie: Start seems to be handling the growth well)
However I find many of the CEOs of the successful TPIAs have been successful because of the mentality of customer first, offering a better service than Rogers/Bell etc and they tend to want to keep it that way as much as they can despite growing. I feel that those who won't continue in the same path will have their customers jump to another TPIA who does offer that kind of service.
Remember that the people who don't care about service and/or are the kind to be unwilling to move away from their ISP are still with Bell/Rogers and that current TPIA's customers usually don't have a problem switching companies if they don't suit their needs anymore |
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bbbc join:2001-10-02 NorthAmerica |
to MaynardKrebs
said by MaynardKrebs :Ditto when Marc retires/sells out - the next CEO/owner may not be so understanding. This is the main thing I worry about with regards to TSI's future. I hope the Gaudrault family is grooming the next generation of geeks, in their family, to hold the helm of the family farm. |
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1 recommendation |
to Aftcomet
I think before this could happen, Teksavvy would have to actually own some sort of last mile infrastructure. It would be absolutely insane to build an empire around a piece of legislation designed to protect the 'little guy'. |
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to Aftcomet
Honestly, it's not possible. They would have to have their own last-mile infrastructure and enter in an argeement with Rogers and Bell, which are two things that just WILL NOT happen. That's the great thing about TPIAs. They aren't big enough to become one of the big bad guys like Bell and Rogers and never will be, so you have nothing to worry about. |
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Anon234
Anon
2014-Jul-2 7:12 pm
Here's a long shot possibility: the cellphone network gets so good that Bell decides to abandon the copper plant. They sell it to Teksavvy or a consortium of TPIAs. I wonder if we'd ever see a "People of Teksavvy" site |
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And that can be the home page photo! I'm sorry, It had to be done, couldn't resist...... |
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Gimli Premium Member join:2006-01-03 l5a2o4 |
Gimli
Premium Member
2014-Jul-2 9:10 pm
and the "Andre...lady of the night" photo rears its beautiful head again |
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TwiztedZeroNine Zero Burp Nine Six Premium Member join:2011-03-31 Toronto, ON |
said by Gimli:and the "Andre...lady of the night" photo rears its beautiful head again Thats the First Centerfold for the new TekSavvy magazine? |
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TSI GabeRouter of Packets Premium Member join:2007-01-03 Gatineau, QC |
TSI Gabe
Premium Member
2014-Jul-3 1:18 pm
That photo needs to make front page of the TekSavvy Mag.
DOOOO ITTTT |
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1 edit
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to Aftcomet
oh my! oh my! oh my! ... a contender for new Teksavvy mascot/character?..
"go big, or go home!" ... 300GB (teksavvy) yes!, 50GB No!(bell) |
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Asus RT-AC68 Linksys WRT1900AC Asus RT-AC66
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to Aftcomet
said by Aftcomet:Will TekSavvy ever become so big that they basically start operating like Rogers and Bell? Sadly they already have. Not quite to the same extent as Rogers or Bell, but they're not too far off. They're still in the shallow end of the big pool, but they're in the big pool. *sigh* |
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bbbc join:2001-10-02 NorthAmerica |
bbbc
Member
2014-Jul-3 5:10 pm
said by jaysona :Sadly they already have. Not quite to the same extent as Rogers or Bell, but they're not too far off. They're still in the shallow end of the big pool, but they're in the big pool. *sigh* I hate to disagree, but I can still get a hold of the TSI CEO. That won't happen today with Bhell and Robbers. In addition, the usual crew like Andre and Martin take care of our DSLR asses (not literally ). |
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Asus RT-AC68 Linksys WRT1900AC Asus RT-AC66
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It shouldn't be necessary for the CEO or other Sr. Management to step in to get issues resolved. The mere mention that the intervention of the CEO or Sr. Management is needed to resolve customer issues is indication that the "Wal-Mart Effect" is settling in.
See my updated review and you'll see why I feel this way, and why I feel that front line Teksavvy personnel are no longer "tech savvy" like the days of yester-year. |
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bbbc join:2001-10-02 NorthAmerica |
to Aftcomet
To be fair, I'll check out your review after this post. I don't know how old you are, but I still remember when you could talk to a human face to face at a utility company and get shit resolved. Times unfortunately are quite different now. As far as having to get a hold of management, I could give a rat's ass when I need something resolved that lower tiers can't tackle. Nothing is smooth with any call centres, period. Please give me an example of a large call centre that has their shit together. Peons have no power in this day and age. Just my two cents and you can see from my signature that I'm into consumer rights. |
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chip89 Premium Member join:2012-07-05 Columbia Station, OH |
to i_pk_pjers_i
It might happen. |
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chip89 |
to Anon234
It's already happening with AT&T & Verizon. |
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to bbbc
said by bbbc: Nothing is smooth with any call centres, period. Please give me an example of a large call centre that has their shit together. Peons have no power in this day and age. That is so absolutely on the dot. Its absolutely hillarious how Telus' call center credit policy is considered ground breaking and revolutionary when it comes to customer service. Their reps can now issue up to $20 a day(shift) in credits at their supervisor's approval. Its talked about as incredible empowerment and etc etc. The crazy thing is that it is well received according to customer feedback. |
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said by Aens:at their supervisor's approval lol so....the front line reps STILL have no power to issue any credits... Incredible empowerment my arse! |
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to Aens
lol
with bell/rogers, threaten to cancel because they have not fixed your issue. They'll put you through to the 'relations' dept. (i.e. retentions) and you can get them to knock down your monthly price |
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said by BoogaBooga:lol
with bell/rogers, threaten to cancel because they have not fixed your issue. They'll put you through to the 'relations' dept. (i.e. retentions) and you can get them to knock down your monthly price I've always found this funny. I recently cancelled my Rogers Cable and went OTA. Suddenly Rogers was throwing me the full package at the lowest price. I told them flat out how ridiculous they sound. That meant for all that time they were ripping me off, otherwise they would have given me something better then. No response to that. A runner up would be special promotions for new customers only. Um... I've been a customer for over 10 years, how the hell am I not eligible?? |
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New customer promos are to rip you away from the other incumbent.
When fibe tv became available here, the door to door agent was offering a 200$ Prepaid visa on top of a reduced price triple play service. Mind you the tv and Internet were on a two year term, but it was a heck of an offer. I guess the Visa card was to offset installation costs and cancellation fees from your current provider.
They go though such effort to lock you in. |
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to needsomehelp
Rogers doesn't outsource aside from some collection and cold call sales departments. Rogers Call centre's are in Toronto, Pickering,Mobcton and Kitchener.
When you call them, you get Canada. |
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cepnot4me |
to RevoDS
A speaking to last mile ownership. It's not as impossible as you think.
Some small rural ISPS are doing just this. With no FIBE or cable companies to contend with, they start off as a third party ISP. Reselling DSL mostly. Moving forward they are installing fibre to the home for the small towns they service.
Remember Rogers started off as a cable company servicing one town. They grew through mergers and acquisitions.
Will TSI ever have last mile in Southern Ontario? Doubt it, the cost of doing that is massive. More cost effective to feed these developed areas with TPIA and lay down FTTH in Northern Ontario to compete with the inadequate networks of Bell and Eastlink.
Explorenet may be the first, with their 10 Billion government grant (Not sure if it's 10 Billion) their contract with the feds is to provide each customer with 10/1 speeds in rural locations. You take all of us on the outskirts of Rogers/bell (I'm 3km from the last Rogers tap). If they wanted to, they could build last mile in my neighborhood and sell me comparable speeds to Rogers, Ironically their network could be A Rogers Fibre VPN. Account from where the Rogers network ends. |
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to TSI Keith
I thought that this picture cannot be shown. It must stay in the TSI vault, considered to be a corporate secret. TSI cannot confirm nor deny its existence? Much like the coca-cola formula or the famous 11 herbs and spices... Anyways, congrats to TSI ANDRE's fashion choice, you'll always be our favorite "Director of Services Delivery" / "Director of online operations & Intelligence" |
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Charlee Premium Member join:2013-09-05 canada |
to TSI Gabe
said by TSI Gabe:That photo needs to make front page of the TekSavvy Mag. YES! OH GOODNESS YES! |
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TwiztedZeroNine Zero Burp Nine Six Premium Member join:2011-03-31 Toronto, ON |
said by Charlee:said by TSI Gabe:That photo needs to make front page of the TekSavvy Mag. YES! OH GOODNESS YES! TSI's version of the "Sunshine models". who knows maybe pretty soon we'll have a deck of Bicycle Playing Cards with the TSI models all through a deck of 52! |
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