I have been a TekSavvy DSL user for over 3+ years now and was happy with their service until I open my June 2014 bill and saw that they charged me $25 for going over my monthly download limit even though I had enable the "Zap the Cap" feature enabled during the month of June. I called TekSavvy today, July 2nd at around 4:50pm, and spoke with someone in billing for an explanation to the overage charge. The girl explained that the "Zap the Cap" feature had to be enable at the first of the month. WTF!!!
When I registered to create my web portal with TSI, I did not see any mention of this "Zap the Cap" feature had to be enable at the first of the month. The only information from my web portal about "Zap the Cap" feature was found in the pop-up bubble beside the "Zap the Cap" feature you click to enable that feature.
Here is what the information in "Zap the Cap" feature bubble:
"We are now offering a BETA version of the new Zap the Cap option.
When this option is enabled your download speed 6Mbps is lowered to 3Mbps between the hours of 8:00pm to 12:00am
In exchange for this small reduction in speed for 4 hours a day, you will have access to unlimited downloads (uploads are already free) when this option is enabled."
No where does it say it had to be enabled at the first of the month in the "Zap the Cap" feature bubble or on any of the support web pages on my web portal.
When I pointed out that issue to the girl I spoke with about the missing requirement about enabling at the first of the month, she directed me to the company website and after click through 4 support web pages was she able to point to me a FAQ web page about that Zap the Cap requirement.
Geez, why could TSI not add that one additional line in that "Zap the Cap" feature bubble indicating that this feature had to be enabled at the first of the month to avoid any overage charge?
Hmmm...maybe it was intentional by TSI so that the can collect overage charges from their currently user base!!
I switched from Bell because of those same tactics they used on their user base by deliberately charging their users for going over their limit.
I would like to continue being a TSI customer, but as of now this overage charge and the missing Zap the Cap requirement from the Zap the Cap feature bubble in my web portal is a THORN IN MY BUTT!!!
Marc or any other TSI people reading this post do you care enough to address this issue and make things right with me?
unhappy TSI user