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Tryingtohelp
Anon
2014-Jul-3 12:19 am
[Internet] Turn on wireless Motorola SBG6580 Cable modem- update TWC NYCSo I've had trouble getting the wifi to work on my personally owned modem. The enable wifi function was completely greed out and i could not enable. I spoke with numerous CSR and they couldn't help. I did a factory reset, and wifi I turned on, until I connected the coaxial to the TWC network and it downloaded the new boot file and disabled it again.
Finally after talking to multiple folks in Tier 3, I was able find some that knew the issue. Evidently if you don't have the right codes in the billing system, so the boot file that TWC sends to configure the modem disables the wifi. Having the wifi enabled code on your account isn't enough. You also must have the code "ULT Wifi off" flagged in the billing system. The gentlemen in tier 3 indicated this code tells the TWC system to release control of the wifi function of your personal router.
Once they add this code to my account, we had to do a factory reset, but I now have full control to enable my wifi on my SBG6580. Not sure if this will work in other cities, but it fixed my problem with TWC in NYC.
My advice is ask for tier 3 support, and call back if you run into a brick wall. |