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Voodoo
Premium
join:2001-05-04
Mount Bethel, PA

[DSL] Internet Down Since Sunday

Apparently there was a "crash" locally last weekend, and our modem stopped syncing on Sunday so I called tech support. Went through the typical power cycle etc and scheduled a tech to come out Monday. At work I received a robo-call stating all was now fixed, ticket closed. Come home...nope still broken except where before the DSL lights were blinking and Internet light out, the DSL lights were solid and the Internet light red. Logging in to our Zyxel modem I saw that it is failing to connect to the PPP server. So I call again, tech scheduled for Tuesday. This time the tech calls Tuesday at lunch and says they had to fix something on their end but it is all taken care of and all should be good. Get home...nope modem still cannot connect to the PPP server. I schedule yet again for Weds OR Thurs. Nobody comes Weds and yesterday we get a robo-call stating that due to unforseen circumstances nobody can come until Tuesday the 8th. Really? This all could have been avoided if they actually came here to physically confirm everything was fixed.

I'll give them credit for readily slashing my monthly bill in half to compensate but it is still very sloppy and annoying. I've tried tweaking everything I could on the modem since yesterday to no avail. I don't suppose anyone has any ideas as to whether this can actually be fixed manually with our current modem? It's a ZyXel P663HN-51 for bonded DSL.
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1010011010 - The Number of the Beast



Racerbob
Premium
join:2001-06-24
Webster, NY
kudos:1

Sorry for your troubles. I assume that you power cycled the modem also ?

Either way, Frontier once again shows it's true colors. What a POS outfit they are ! (meanwhile, I just received my bi-weekly mailing from them asking me to sign up and just how bad Time Warner and Comcast are...has Frontier looked in the mirror lately ? )
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Try Pale Moon.


severach

join:2002-09-12
Jackson, MI
reply to Voodoo

Try bridge mode on the modem and DHCP on your router.



Voodoo
Premium
join:2001-05-04
Mount Bethel, PA
reply to Voodoo

It turns out that the modem for one reason or another was no longer able to communicate with the PPP server. I received a new modem, the F2250, and I'm back up and running. A local rep had gotten in touch with me over the weekend and was a huge help sorting this all out.
--
1010011010 - The Number of the Beast



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2

Good to hear that you have resolved the issue.