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Droiduser413
Anon
2014-Jul-4 11:54 pm
MotorolaSB6121 kicks off internetSo I just got this brand new Motorola SB6121 modem on May 13th because my old modem was consistently kicking me off the internet and resetting itself randomly. Everything was fine when I first got it until today. The same problem began to happen again, throughout the day the modem will randomly reset itself and the internet will be very slow for about 5-10 minutes. I called my ISP and they said they will have a tech come out here to look at it but even on their end they can see that the modem is resetting itself in spurts. My ISP is Astound by the way. Has anyone ever faced this issue? |
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JohkalCool Cat MVM join:2002-11-13 Pennsyltucky
1 recommendation |
Please post your modem's signal levels & log entries. Ref: » 192.168.100.1/ |
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1 recommendation |
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JohkalCool Cat MVM join:2002-11-13 Pennsyltucky 1 edit
1 recommendation |
Keep an eye on your Upstream level & see if it is sliding upward. Curious also that none of your Upstream channels are locked into 5.120 Msym/sec. **See NetFixer 's pic for the visual. |
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I'll do that thanks. Sorry but I'm not sure what you mean when you say "Upstream channels are locked into 5120 Msym/sec. " |
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NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
1 recommendation |
NetFixer
Premium Member
2014-Jul-7 5:23 am
said by Galaxynote12:Sorry but I'm not sure what you mean when you say "Upstream channels are locked into 5120 Msym/sec". They say that a picture is worth a thousand words, so here is a thousand word answer to your question:
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mackey Premium Member join:2007-08-20 |
to Galaxynote12
Looks like it might be an upstream noise issue. Call in and ask them what your upstream SNR is; it needs to be over 30 or you'll have problems.
/M |
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JohkalCool Cat MVM join:2002-11-13 Pennsyltucky |
Johkal
MVM
2014-Jul-7 10:30 am
The OP has a service call for a Tech to come out. |
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mackey Premium Member join:2007-08-20 |
mackey
Premium Member
2014-Jul-7 12:05 pm
And? He's not gonna be able to see the upstream SNR from the customer's house. If this company is like most cable co's the tech will probably dick around with a cable or 2 and say it's fixed without actually doing anything.
/M |
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JohkalCool Cat MVM join:2002-11-13 Pennsyltucky |
Johkal
MVM
2014-Jul-7 12:20 pm
What is the OP supposed to do with the info. Better to mention it to the Tech & let them call in for it. |
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The tech just left and suggested that I just replace the modem even though it is brand new and is only 2 months old. I told him that and he said it might be a faulty modem. So far the issue hasn't appeared for a past 3 days so I will see how long this keeps up. |
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JohkalCool Cat MVM join:2002-11-13 Pennsyltucky
1 recommendation |
Did you get him to call in for the Upper SNR as mackey suggested? |
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