unusual internet usage reported by Roger for internet
We recently got a notification from Rogers saying that we have used up 75% of our internet, 8th day in the billing cycle.. we have 120 GB. So I checked out daily usage. on July 4,2014- it says we used up 66 GB. that is not possible. we were not even home that day. our network is secure. we don't download movies. we don't have torrents or net flix.
called up rogers. they have no explanation. Their response was either some is hacking into our network or there is a virus on the Pc. we have one PC and two laptops.
I did virus scans on all PC and laps tops. no viruses found.
I am at a loss. There is no way we used 66 GB in one day. We average using 1-2 GB a day.
the router logs show we only used up 12 GB till today, Rogers shows we have used up 100 GB. of course, Rogers will not believe this when I tell them. I was told "don't go by those numbers on the router, go by the numbers on the website. they are more accurate." How convenient.
can the router be the problem? reporting wrong information to Rogers. should we swap it?