Hi Guys,
It has come to our attention that early this morning some of our DSL customers have been experiencing connection troubles, and it appears that in some cases our DSL Credentials were wiped from some of our modems, preventing authentication against our server. The good news is that this can easily be resolved, by simply re-entering your credentials back into the modem. I will provide detailed steps below for the modems which we supply.
VMedia (KW5863) ADSL2+ Modem/Router (DSL 6, DSL 10, DSL 15)1. Launch a web browser, such as Internet Explorer or Google Chrome, Safari, and enter »
192.168.31.1 into the address bar and press enter.
2. You will be prompted for a username and password. Enter admin for both and select Log In.
3. You will be taken to your modem default landing page. On the left side, you will notice a menu. Select Advanced Setup, and then WAN Service.
4. You will now see a table on the main page. Select the Edit button on the right.
5. Here, you will be prompted to enter the DSL Credentials that were emailed to you when you initially signed up. Where it says PPP username, enter the Modem Login (************@dev.vianetdsl.com) from the email. Where it says PPP password, enter the Modem Password.
6. After you have entered these two credentials, scroll down and select next until you get to a summary page, then select apply/save. After a few moments your modem will authenticate and you will be online.
SmartRG SR505n (DSL 25 & DSL 50)1. Launch a web browser, such as Internet Explorer, Google Chrome, Safari, and enter »
192.168.1.1 into the address bar and press enter.
2. Select Manage Gateway in the top right corner.
3. You will be prompted for a username and password. Enter admin for both and select Log In.
4. You will be taken to your modem default landing page. On the left side, you will notice a menu. Select Advanced Setup, and then WAN Service.
5. You will now see a table on the main page. Select the Edit button on the right.
6. Here, you will be prompted to enter the DSL Credentials that were emailed to you when you initially signed up. Where it says PPP username, enter the Modem Login (************@dev.vianetdsl.com) from the email. Where it says PPP password, enter the Modem Password.
7. After you have entered these two credentials, scroll down and select next until you get to a summary page, then select apply/save. After a few moments your modem will authenticate and you will be online.
Sagemcom 2864 (DSL 25 & DSL 50)1. Launch a web browser, such as Internet Explorer, Google Chrome, Safari, and enter »
192.168.2.1 into the address bar and press enter.
2. You will be prompted for a username and password. Enter admin for both and select Log In.
3. You will be taken to your modem default landing page (Bell Connection Hub). On the left side, you will notice a menu. Under Settings, select Internet.
4. Here, you will be prompted to enter the DSL Credentials that were emailed to you when you initially signed up. Where it says User ID, enter the Modem Login (************@dev.vianetdsl.com) from the email. Where it says Password, enter the Modem Password.
5. After you have entered these two credentials, scroll down and select Save. After a few moments your modem will authenticate and you will be online.
If anyone requires assistance, please contact our technical support department by phone (1-855-333-8269), and we will be happy to walk you through this procedure and ensure your connection is functioning as expected.