BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
to DCELL
Re: [TV] Six Tuner DVRsaid by DCELL:said by BHNtechXpert:Guys... I have some good news 
For an introductory 30-day period, we will be waiving the $24.95 upgrade charge for existing DVR customers who self-install the equipment or who upgrade while a tech is in the home. Truck roll installations will still be charged. Still only Tampa Bay, right? For now yes... |
actions · 2014-Jul-15 5:25 pm · (locked) |
 GeNomer
join:2013-01-21
Indianapolis, IN |
I figure it'll be a while before it makes it to Indy, which is understandable, but I'm still curious. Will these new DVRs have the same UI or will it be different? Perhaps something similar to Comcast's X1? |
actions · 2014-Jul-15 5:48 pm · (locked) |
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BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
to swbrains
Same... |
actions · 2014-Jul-15 5:49 pm · (locked) |
1 recommendation |
to Aprel
What you dont know is every single piece of equipment that gets returned to BHN is completely taken apart, cleaned, and tested. If that equipment fails the testing it is sent over to a technician who will try and repair it and if it cannot be repaired it is trashed. The quality control of BHN equipment is really top notch from my dealings with other companies. |
actions · 2014-Jul-15 7:31 pm · (locked) |
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to swbrains
tivo...nuff said. Even the remote reports when it needs a new battery! |
actions · 2014-Jul-15 7:56 pm · (locked) |
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to BHNtechXpert
said by BHNtechXpert:Guys... I have some good news
For an introductory 30-day period, we will be waiving the $24.95 upgrade charge for existing DVR customers who self-install the equipment or who upgrade while a tech is in the home. Truck roll installations will still be charged. I'd take you up on this offer if it worked with the WHDVR. Will this happen during the 30 days? Or will it happen post intro and then those who want to replace the 2 tuner WHDVR will have to pay the $24.95? |
actions · 2014-Jul-16 6:26 am · (locked) |
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to BHNtechXpert
Is it possible to get the upgrade charge removed from my account before my next bill then? |
actions · 2014-Jul-16 7:51 am · (locked) |
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to BHNtechXpert
said by BHNtechXpert:For an introductory 30-day period, we will be waiving the $24.95 upgrade charge for existing DVR customers who self-install the equipment or who upgrade while a tech is in the home. Truck roll installations will still be charged. Thanks Gary. I'm glad to see that BHN is listening to us (at least a little.) said by gigahurtz:While this is great 'news'... isn't this completely against all the excuses you laid out above regarding it being new equipment and supply is limited as well as if you want the latest technology you're going to have to pay the premium? I bet you wish you could take that comment back  This is simply proof that Brighthouse can easily do things like this and it would go a long way in keeping their customers happy. Sorry Gig, but I'm NOT on your side on this. BHN listened and waved the fee. Yes it may have been a money grab, but it isn't any more. Thanks again Gary. Now let's get that truckload of DVR's in Flagler County! |
actions · 2014-Jul-16 8:57 am · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
said by allowiches:said by BHNtechXpert:For an introductory 30-day period, we will be waiving the $24.95 upgrade charge for existing DVR customers who self-install the equipment or who upgrade while a tech is in the home. Truck roll installations will still be charged. Thanks Gary. I'm glad to see that BHN is listening to us (at least a little.) said by gigahurtz:While this is great 'news'... isn't this completely against all the excuses you laid out above regarding it being new equipment and supply is limited as well as if you want the latest technology you're going to have to pay the premium? I bet you wish you could take that comment back This is simply proof that Brighthouse can easily do things like this and it would go a long way in keeping their customers happy. Sorry Gig, but I'm NOT on your side on this. BHN listened and waved the fee. Yes it may have been a money grab, but it isn't any more. Thanks again Gary. Now let's get that truckload of DVR's in Flagler County! We are going as fast as we possibly can for you guys in CFL....I will have an update a bit later on that. |
actions · 2014-Jul-16 9:13 am · (locked) |
| BHNtechXpert |
to Pharmgirl99
said by Pharmgirl99:Is it possible to get the upgrade charge removed from my account before my next bill then? Yes if there is a problem reach out to me and I will take care of it... |
actions · 2014-Jul-16 9:13 am · (locked) |
| BHNtechXpert |
to skatermike21
said by skatermike21:said by BHNtechXpert:Guys... I have some good news
For an introductory 30-day period, we will be waiving the $24.95 upgrade charge for existing DVR customers who self-install the equipment or who upgrade while a tech is in the home. Truck roll installations will still be charged. I'd take you up on this offer if it worked with the WHDVR. Will this happen during the 30 days? Or will it happen post intro and then those who want to replace the 2 tuner WHDVR will have to pay the $24.95? It will eventually work with WHDVR....with the same box you get from the start...no changes. |
actions · 2014-Jul-16 9:14 am · (locked) |
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to swbrains
These units the same size as the 8742? |
actions · 2014-Jul-16 9:46 am · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
said by meach13:These units the same size as the 8742? No the Cisco is tiny...these are more inline with standard DVR size and slightly thinner. |
actions · 2014-Jul-16 10:26 am · (locked) |
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to BHNtechXpert
Just got off the phone with Customer Care and they didn't know anything about this. What info do you need me to direct post to you? |
actions · 2014-Jul-16 10:36 am · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
to swbrains
Just your modem MAC and I will take care of the rest.... |
actions · 2014-Jul-16 1:06 pm · (locked) |
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to steelingbox
said by steelingbox:What you dont know is every single piece of equipment that gets returned to BHN is completely taken apart, cleaned, and tested. If that equipment fails the testing it is sent over to a technician who will try and repair it and if it cannot be repaired it is trashed. The quality control of BHN equipment is really top notch from my dealings with other companies. While I respect that may be the policy, my experience with replacing BHN DVRs is QA is rather perfunctory. |
actions · 2014-Jul-16 3:24 pm · (locked) |
kmdean
join:2012-06-22
Orlando, FL |
kmdean
Member
2014-Jul-16 3:47 pm
Yeah, just because the DVR is "working" doesn't mean it's not annoying. I've had the 8300HD, three 8300HDCs and finally a 8742HDC. 2 of the 3 8300 HDCs were loud and vibrated so much that it translated and amplified through the cabinet it was sitting in... so much so that I placed it on flexible foam to dissipate the vibration. The last one I had was a lot quieter but still was better with foam. So yes they worked, but were annoying to listen to. That's what happens when 10 year old technology continues to be recycled. The 8742HDC is night and day and completely quiet. Hopefully the 6 tuner dvrs are the same and quiet since they're new. |
actions · 2014-Jul-16 3:47 pm · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
to swbrains
They are very quiet...larger but quiet. |
actions · 2014-Jul-16 3:54 pm · (locked) |
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Cisco
Anon
2014-Jul-16 4:12 pm
I like the fact the 6-tuner DVR will not require a change of equipment once its Whole House DVR feature becomes active. Customer Service advised me otherwise; said a different 6-Tuner model would be required....would hate to lose Recordings.
Hard drive; 1TB....Internal? Or, 500GB Internal with 500GB option....external for a total of 1TB? |
actions · 2014-Jul-16 4:12 pm · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
said by Cisco :said a different 6-Tuner model would be required That is not correct.... |
actions · 2014-Jul-16 4:24 pm · (locked) |
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to allowiches
said by allowiches:said by BHNtechXpert:For an introductory 30-day period, we will be waiving the $24.95 upgrade charge for existing DVR customers who self-install the equipment or who upgrade while a tech is in the home. Truck roll installations will still be charged. Thanks Gary. I'm glad to see that BHN is listening to us (at least a little.) said by gigahurtz:While this is great 'news'... isn't this completely against all the excuses you laid out above regarding it being new equipment and supply is limited as well as if you want the latest technology you're going to have to pay the premium? I bet you wish you could take that comment back This is simply proof that Brighthouse can easily do things like this and it would go a long way in keeping their customers happy. Sorry Gig, but I'm NOT on your side on this. BHN listened and waved the fee. Yes it may have been a money grab, but it isn't any more. Thanks again Gary. Now let's get that truckload of DVR's in Flagler County! Don't get me wrong, I am happy to see the 'change of heart' on this one but I guess I'm not as easy as you Gary won't admit that they changed the policy because of us though.. |
actions · 2014-Jul-16 4:37 pm · (locked) |
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to BHNtechXpert
So if I wanted it with the whdvr I'd be better off getting it now without the fee vs waiting for whdvr to be ready. Dont really want to do that because I'd lose the whdvr in the meantime. Ugh decisions... |
actions · 2014-Jul-16 9:57 pm · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
to Aprel
said by Aprel:said by mixdup:Well, given that it's a new product it's probably a good bet you'll get new equipment. Certainly much more likely. We'll see how long the delay before it's extended to CFL, and whether it's long enough that used equipment from Tampa could be shipped over and mixed in with new inventory in CFL. It will be a couple of months and you will still get new equipment most likely. I can't promise 100% but the chances are it will be a new box. |
actions · 2014-Jul-16 10:05 pm · (locked) |
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gigahurtz
Premium Member
2014-Jul-16 10:26 pm
said by BHNtechXpert:said by Aprel:said by mixdup:Well, given that it's a new product it's probably a good bet you'll get new equipment. Certainly much more likely. We'll see how long the delay before it's extended to CFL, and whether it's long enough that used equipment from Tampa could be shipped over and mixed in with new inventory in CFL. It will be a couple of months and you will still get new equipment most likely. I can't promise 100% but the chances are it will be a new box. If someone were to get it now, I assume they would have to cancel their WHDVR service in the mean time and switch to a non-WHDVR promotion. Is that correct? |
actions · 2014-Jul-16 10:26 pm · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
No it could be a standalone DVR in the meantime and they could keep thier WHDVR as it stands now. It would require a MoCA filter just to be sure things play nice on the 6 tuner but not a big issue. |
actions · 2014-Jul-16 10:28 pm · (locked) |
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gigahurtz
Premium Member
2014-Jul-16 10:29 pm
I understand. I know it's not available in CFL yet but I currently have 1 WHDVR with 1 client box (two total boxes). When it does become available I was considering getting that and dropping WHDVR. Would that cause any issues with my promotion or should I be able to transition to another one? |
actions · 2014-Jul-16 10:29 pm · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
Since WHDVR is not part of any promotional packaging no it would not cause issues and with some luck WHDVR option will be available by the time CFL comes on board. I'll know more in a bit. |
actions · 2014-Jul-16 10:31 pm · (locked) |
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gigahurtz
Premium Member
2014-Jul-16 10:32 pm
That would definitely simplify things. It would be great to simply add it to the package I currently have and just have the additional $5/mo fee (and possible one time upgrade fee). |
actions · 2014-Jul-16 10:32 pm · (locked) |
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to BHNtechXpert
Tampa Bay does still include Lakeland, right? |
actions · 2014-Jul-18 2:02 pm · (locked) |
BHNtechXpertThe One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL |
said by nelsonj3:Tampa Bay does still include Lakeland, right? Not if we can help it .... |
actions · 2014-Jul-18 2:06 pm · (locked) |
This is simply proof that Brighthouse can easily do things like this and it would go a long way in keeping their customers happy.