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273
fgb59h
join:2002-10-17
Hurst, TX

fgb59h

Member

PhonePower Incoming Call Problem - Very Poor Service

PP has been having a technical problem with no sound on incoming calls. Problem has been around for at least 10 days which is some kind of a record. All calls to CS are being asked to check the company's twitter feed. And, they are basically asking everyone to forward incoming calls to cellphones (How am I supposed to call home when I am on the road - hello?)

The twitter feed reads "A small percentage of customers are experiencing problems with one way audio. Engineers are actively working toward a resolution." There appears to be very little urgency to fix this problem and the only tech support activity that I can discern is to retweet the same text one every day. The feed was not updated at all during the entire weekend.

Bad, Bad, Bad - I feel sorry for prepaying my subscription.

Pinan

join:2000-09-02
Murrieta, CA

Pinan

Yup. My business line was basically without incoming calls for 5 days! Not one-way audio mind you, no incoming calls at all. Just straight to VM. I chatted several times with tech support only to be told "they are working on it". Frustrating.

This is not the first time, just the first time it lasted 5 days.