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montana_sat
Premium Member
join:2005-12-05
Kalispell, MT

montana_sat to Raminto

Premium Member

to Raminto

Re: [HN7000S] HughesNet seems to be trying to force Upgrades - Information Only

We just had a DW6000 customer on 99W go down last week with that same issue! I helped her for a couple of hours over the phone but couldn't get anywhere with it! She had an HN7000s there also, so I advised her to call HughesNet to upgrade her account from a DW6000 to an HN7000s, and she said she called but that they wouldn't do it! So we're hooking her up to the VAR service instead! Crazy!

Raminto
join:2006-02-28
Whitehorse, YT

Raminto

Member

Crazy, yes! Those people have no clue what this mislead will cause.
In my case the service call went like this: Drove 200km to meet the customer at the river, load every possible equipment to a boat to cross the river, walked up a steep hill with all the gear, did all the troubleshooting on site and finally drove back the 200km...and who is paying for all this????