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Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5

USB new device failed but I didn't attach new device?

Last night we had a big thunderstorm with lightning very close by so I shut down both computers. I restarted the Windows 8 computer several hours later. The XP Pro computer I did not restart until a few minutes ago. Usually both run 24/7.

So, when I tried to start the XP computer I had a problem with the monitor not coming on and while I was fiddling with that, I see a systray message popup on my Windows 8 computer's monitor saying a USB device recently connected malfunctioned and Windows doesn't know what it is. I couldn't close the message and it was sort of strange as it kept fading in and out. I checked Device Manager on the Windows 8 computer and no yellow exclamation points on any USB connections.

I kept trying to close the popup and couldn't as it would close for a moment and then the popup would appear again. I HAD NOT STARTED ANY NEW USB DEVICES. Finally, AFTER I got the monitor connected to the XP Pro computer working and got that computer booted then the popup on the Windows 8 computer disappeared on its own!

Event Viewer says:

Log Name: Microsoft-Windows-DeviceSetupManager/Admin
Source: Microsoft-Windows-DeviceSetupManager
Date: 7/14/2014 2:42:03 PM
Event ID: 121
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Smokey
Description:
Driver install failed, result=0x80070422 for devnode 'USB\VID_0000&PID_0002\6&1963CC31&0&5'
Event Xml:

121
0
2
0
0
0x4000000000000000

5536

Microsoft-Windows-DeviceSetupManager/Admin
Smokey

USB\VID_0000&PID_0002\6&1963CC31&0&5
2147943458

So, what was that all about? I think PID-0002 is in reference to Bluetooth which is disabled as I have no Bluetooth devices. I suppose it was just co-incidence that this popup happened at the same time I was trying to boot my XP Pro computer? Why wouldn't the popup go away when I kept closing it?
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson


izy
Premium,MVM
join:2000-09-21
endless loop
kudos:2
said by Mele20:

Why wouldn't the popup go away when I kept closing it?

Good question, did you experience the same issue after a reboot?
--
"Intellectuals solve problems, geniuses prevent them." Einstein

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
The popup had a link to click on that sent me to Set Program Access and Computer Defaults. That was puzzling as what did that have to do with a supposed USB device that I had just connected that Windows had a problem with?

I didn't reboot. If the popup had persisted and never gone away, I would have rebooted to see if that fixed it.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3
You're focusing on software when signs indicate your hardware was actually damaged. Lack of surge protection from any connected devices, and yes just because your modem/router is on a surge protector it won't stop lightning coming in from outside the power grid.

At least for the newer computer if you had it, this would be the time to use that extended warranty that covered more than just manufacturer defects.
--
I distrust those people who know so well what god wants them to do because I notice it always coincides with their own desires- Susan B. Anthony
Yesterday we obeyed kings, and bent our necks before emperors. But today we kneel only to the truth- Kahlil G.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
Why do you think there is a hardware problem having to do with a possible lightening strike?

My Cyberpower pure sine wave UPS reports the last problem was back in JUNE when it went on battery for 3 seconds because the AC utility power was too low.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3
You had problems with both computers afterwards, and can't make the connection to the thunderstorm? Have fun beating your head against the wall...

There's a reason they allow you to make claims against these surge protectors when they do fail to protect the equipment, and surges can come through more than just the power grid which can bypass them completely.
--
I distrust those people who know so well what god wants them to do because I notice it always coincides with their own desires- Susan B. Anthony
Yesterday we obeyed kings, and bent our necks before emperors. But today we kneel only to the truth- Kahlil G.

redwolfe_98
Premium
join:2001-06-11
kudos:1
Reviews:
·Time Warner Cable
reply to Mele20
mele, you said you have two computers and that the USB message went away once the second computer was booted up.. are the two computers connected to each other, in some way? my guess is that the USB message had to do with a link to your win xp computer, seeing that it, the USB message, went away, once that computer was booted up..

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to BlitzenZeus
I always have a problem at boot with the XP computer...simple if if it is a reboot but this was a cold boot which I seldom do so I couldn't remember how to get the monitor to turn on at POST on a cold boot. That computer stops at POST every time now starting about one year after its 5 year warranty ran out. It's a Dell bug in this XPS computer where it thinks there has been a card cage fan failure so it wants to tell me and wait for me to decide what to do. I don't think Dell ever issued a fix but there are lots of reports and complaints about for this XPS and the next one after the one I have also.

Since I know it is a bug and not really a failure, I simply press F1 and it then boots normally. I had forgotten I needed to press any key on the keyboard to get the monitor to show that screen. Plus, the keyboard had fallen behind the computer and that popup had just happened on the Windows 8 computers so I was distracted. In retrospect, I suppose I could have just pressed F1 even though the monitor screen was blank and then it would have continued to the Dell logo, the screen would have lit up then. I wanted to see the screen though in case the computer had developed a real problem that I would need to deal with right then. So, that problem had nothing to do with any possible power surge.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to Mele20
Well, a simple test then (just to rule out the XP Computer), would be to power both computers off. Then, power up your Windows 8 computer only and see what happens with the XP machine off.

If you get that message again, then power off the Windows 8 computer, and power up the Windows XP one. Once you get XP to the desktop, and all is stable, then power up the Windows 8 computer and see if you get the message.

If you don't get the message, then you know that something on boot up is looking for your XP box (in some way). Then, we can go from there to help you troubleshoot it.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail