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Terrapin16
@206.188.72.x

Terrapin16

Anon

Insanely high ping and jitter

I've been having extremely high ping and jitter on Acanac for the past month. And I still don't know why it's happening. I'm have 30/5 from what I remember, but I haven't gone past 15/1 for the past month. I primarily use the internet for gaming and it's become near impossible with the unpredictable internet. I've posted a pingtest, and a tracert to google.ca below.

»/pingt ··· 43?r=419

Tracing route to google.ca [74.125.226.152]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.42.129
2 25 ms 2 ms 2 ms 192.168.10.1
3 603 ms 729 ms 269 ms 10.110.11.1
4 270 ms 50 ms 47 ms 209.148.244.249
5 765 ms 1003 ms 996 ms 69.63.248.201
6 351 ms 676 ms 83 ms xe-2-2-0-0.ipr01.totftds.distributel.net [206.80
.255.52]
7 276 ms 651 ms 331 ms 72.14.212.165
8 130 ms 828 ms 193 ms 209.85.255.232
9 593 ms 628 ms 355 ms 209.85.250.7
10 832 ms 630 ms 255 ms yyz08s14-in-f24.1e100.net [74.125.226.152]
thebaz 568
join:2014-07-02
Niagara Falls, ON

2 edits

thebaz 568

Member

I get high ping and jitter, only after 8:00pm though. So I will be switching to Teksavvy, where the ping is great all the time, according to my neighbor. Unfortunately, its been very difficult canceling service. Still have not managed to do so.

However, my ping is not that unstable. When I play league of legends, it is constant, but after 8pm it spikes to 250 a lot. What router do you use, I have an Asus RT-N66U. Which is one of the best N routers available. Cheap routers are usually poop at prioritizing traffic.

If 192.168.10.1 is your modem, 25ms is pretty high. I recommend to check your router and modem configuration. If it seems OK, contact Acanac.

For the 15/1 speed issue, go on the site for the company that owns your lines. For my area DSL internet is bell, cable is Cogeco. It is most commonly bell for DSL and rogers for cable though. Input your postal code and see what the fastest speed available to you is, if it is under 35/5 then that is why you are seeing slower speeds.