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yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr

Member

Misleading

This headline is kind of misleading. Many jobs have financial incentives for hitting targets. This reps job was to retain Comcast customers so it's hardly surprising that there is a financial incentive to do so. Similar incentives exists at other service providers as well. Just because financial incentives exists and targets are tracked closely like every other job, doesn't directly correlate to such bad behaviour.

nothing00
join:2001-06-10
Centereach, NY

nothing00

Member

said by yyzlhr:

Just because financial incentives exists and targets are tracked closely like every other job, doesn't directly correlate to such bad behaviour.

It does correlate when the incentives are exactly the opposite of what the customer wants.