Wanted to give a quick shout-out and thank you to RCNMAN and his team. Got an IM from him and he had one of his senior guys give me a call. Got the TiVo guide issue resolved as well as the issue with the specs from the RCN speedtest being out of spec. Was told the local guys in Chicago were dispatched and cleared a tap on the line with resulting specs looking much better.
I will keep an eye on things -- but will say I really like the fact that RCN has real live AMERICANS that care taking care of us (unlike my own personal experience with Comcast and their outsourcing of virtually ALL support functions).
Thanks again RCNMAN --