said by TSI TNC:I apologize for the issues you've had with the service up to this point, and hope that we're able to turn this around for you. As you're already being assisted with it, I won't try to be one more hand in the cookie jar, but I did wish to point out for yourself, and any future customers who may see this thread, that we do in fact provide this documentation:
»help.teksavvy.com/hc/en- ··· am-HT502
If you actually read what I said in my post. "TekSavvy does not provide any manual
with the unit. You simply provide a brown box with the unit sitting inside. You have to go searching on the internet to find the manual.
I don't know if you have ever gone looking for your documentation as a normal customer would? I will gladly paste screen shots into the forum to show how its not as obvious as you think.
Your home screen does not contain them. But it has a click for support. That takes you to another screen that now gives options for Teksavvy support, webmail, and forum. So click on support. Still not there... You now get to choose between Network Status, Accounting, Sales and Support. YES I want Support! Ah, there you go. So look under TekTalk, so what is the first item, HT502 Line 1 configuration. That by the way you cannot enter as you the hardware that is MANDITORY to buy from TekSavvy has a password on it that you WILL NOT GIVE to the customer.
You have the nerve to post on here then please answer the following questions:
1. Are you required to purchase the HT502 from TekSavvy to order the TekTalk service here in Ontario when you phone your sales department?
2. Does TekSavvy directly support configurations where either the Sagemcom or SmartRG vdsl modem/router have been configured into bridge mode so that the customer can use their own router to connect via PPPoe?
3. Does TekSavvy allow you to use your own VDSL modem to get the High Speed DSL 15/10, 25/10 or 50/10 without needing to purchase one from TekSavvy sales when placing an order for that service to be installed?
I very much would like to compare the answers that you give with the REALITY you get when trying to do any of the three questions given. It is all fine and sweet to say you don't need to buy the HT502 ATA and you can use your own. but it the sales rep when ordering will not allow you to even place the order without selling you a new one first then one party clearly does not know, or understand the company policy because both sides cannot be right.