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Jamiaz
join:2005-08-29
Oviedo, FL

Jamiaz

Member

[Internet] Upgrade to Lightning 60 not working

I upgraded my service yesterday from 20mb to Lightning 60 and was told it would go into effect immediately. A few hours later it was still at the 20 speed. The online tech person told me it could sometimes take 24 hours, and she resent the code to my modem. Well, it has been a day now and it still is at 20, is there anything you can check on your end to see if the new speed was sent to the modem?

Thanks,

Matt
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

This needs to be here »/fo ··· sedirect include your modem MAC and the email you used for the live chat. Thanks!
Jamiaz
join:2005-08-29
Oviedo, FL

Jamiaz

Member

Thanks for the quick response, I posted there now.
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert to Jamiaz

Premium Member

to Jamiaz
Yep I got it...