My sister called Comcast and they told her everything looked good on their end. However, her speeds were still in the toilet, so I told her to call back and have someone come out to look.
Apparently, "everything" was fine and he didn't need to do anything, however her speeds "magically" increased to 81 down and 23 up, so it sounds like she's on the extreme package, but we didn't know that. He told her that it was her router or the wireless card in her computer that was causing the issue - although I've hooked my laptop directly to the modem and still got the slow speeds.
She ran another test that night because she couldn't get online, and found out that she had lost the signal entirely because her home phone wouldn't work either. She called Comcast again, who got it running once again, but now her speeds are back to 1.38 down, and .43 up.
Here is a snap shot of her power levels now - at least she now has more channels up than she did before. Sorry, she took it with her cell and sent it through SMS.
I think I'm going to need to visit her soon, especially while the tech is there.