I haven't seen any of those problems after switching from Shaw to Telus. Sounds like there may a single problem responsible for all the symptoms you are seeing. Maybe you should check the xDSL Status page of the Actiontec router (»
192.168.1.254/modemstatu ··· atus.cgi, the Levels section at the bottom of the page), and try a few throughput and ping tests with a site like Speedtest.net. Compare the numbers immediately after you reboot the Actiontec with what they are when you start having problems 10 minutes later. There could be a problem with the Actiontec hardware, or a problem with your telephone line connection. Or if you are using wireless maybe a channel-hopping neighbour is causing interference. Or I guess it could be something that Telus is doing to throttle traffic after 10 minutes, but I haven't seen any evidence of anything like that.