I have had on going lag and total slow downs. I researched the signal levels and get mixed information. I am using a Router TG862G in Bridge mode to Asus N66U.
I have been getting high error counts ((These error's are after a reset yesterday)and should my upstream be reading as DOCSIS 2? I am on the 50/10.
Any input would be greatly thankfull. I don't want to go through the hassle of contacting Comcast if there is nothing to worry about.
Modem Information:
ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Gateway
HW_REV: 5
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.62
SW_REV: 7.6.59S.SIP.PC20.CT
MODEL: TG862G
Event Logs: DOCISC LOGS
Date Time Event ID Event Level Description
7/24/2014 23:36 84020200 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/24/2014 23:37 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/24/2014 23:37 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/24/2014 23:38 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/24/2014 23:38 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/24/2014 23:38 84020200 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/24/2014 23:40 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/24/2014 23:40 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:04 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:05 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:05 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
7/25/2014 0:05 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
ETMA Logs
Date Time Event ID Description
7/17/2014 20:25 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
7/18/2014 2:15 65511 SIP DNS Query Failure
7/18/2014 3:05 65511 SIP DNS Query Failure- Cleared
1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING
1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING
7/23/2014 17:31 16 MTA TFTP: Successful
7/23/2014 17:31 26 MTA PROV: Successful!
7/23/2014 17:31 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
7/23/2014 17:31 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
7/23/2014 17:31 14 Power Supply Telemetry Log - BATTERY MISSING
7/23/2014 17:31 14 Power Supply Telemetry Log - Temperature Alarm Set to 50 C
7/23/2014 17:32 65535 Port Shutdown Procedure Applied to Line 2
7/23/2014 17:32 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
7/24/2014 1:52 65527 SIP Registration Timeout
7/24/2014 1:52 65511 SIP DNS Query Failure
7/24/2014 1:52 65511 SIP DNS Query Failure- Cleared
7/24/2014 1:52 65527 SIP Registration Timeout
7/24/2014 1:52 65527 SIP Registration Timeout- Cleared
7/24/2014 23:40 3 Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
7/24/2014 23:43 16 MTA TFTP: Successful
7/24/2014 23:43 26 MTA PROV: Successful!
7/24/2014 23:43 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
7/24/2014 23:43 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
7/24/2014 23:43 14 Power Supply Telemetry Log - BATTERY MISSING
7/24/2014 23:43 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
7/25/2014 0:05 3 Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
7/25/2014 0:11 16 MTA TFTP: Successful
7/25/2014 0:11 26 MTA PROV: Successful!
7/25/2014 0:11 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
7/25/2014 0:11 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
7/25/2014 0:11 14 Power Supply Telemetry Log - BATTERY MISSING
7/25/2014 0:12 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
Downstream
DCID Freq Power SNR Modulation Octets Correcteds
Downstream 1 82 609.00 MHz 8.25 dBmV 37.94 dB 256QAM 45153557 341 0
Downstream 2 81 603.00 MHz 8.70 dBmV 38.26 dB 256QAM 24938375 0 0
Downstream 3 83 615.00 MHz 7.79 dBmV 37.94 dB 256QAM 24871273 94 0
Downstream 4 84 621.00 MHz 7.93 dBmV 37.94 dB 256QAM 24794060 0 0
Downstream 5 85 627.00 MHz 7.69 dBmV 38.26 dB 256QAM 24509685 10 0
Downstream 6 86 633.00 MHz 7.68 dBmV 38.26 dB 256QAM 23941963 33 0
Downstream 7 87 639.00 MHz 7.88 dBmV 38.61 dB 256QAM 24416481 98 0
Downstream 8 88 645.00 MHz 7.60 dBmV 38.26 dB 256QAM 23580464 0 0
Upstream
UCID Freq Power Channel Type Symbol Rate Modula
Upstream 1 1 30.10 MHz 47.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 2 36.50 MHz 47.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 3 18.90 MHz 46.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM
Upstream 4 4 23.70 MHz 47.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM