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ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

RE:Review

Hello Paul1298,

Thank you for your kind review!

I'm glad to read that your install went great and that you've had rock solid service for a little over a year!

With DSL, any repair ticket that we open requires agreement to the diagnostic maintenance charge. Our vendor will test up to the demarcation point. If the problem is determined to be internal wiring or equipment, you would be charged this fee. We do our best to troubleshoot everything in order to rule out internal wiring as much as possible. This doesn't guarantee that our vendor will not charge the fee however, this would only decrease the chances.

I hope that this explains the fee.

Feel free to send us a message in the »/fo ··· avdirect Forum should you encounter any other issues.

Regards,
Shawn S