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mikee

join:2012-12-21
Gloucester, ON
kudos:1

Packet Loss / websites not loading

It seems a lot of websites are not responding right now. Anyone else getting this? On rCable. I can access the same websites with my phone internet just fine.



DragonSpyre
Premium
join:2009-05-20
Aurora, ON

I am on DSL and I am noticing a bit of a delay as well.


murfam

join:2010-04-10
Milton, ON
reply to mikee

Same with cCable


default0task
Premium
join:2002-05-28
Niagara
reply to mikee

Same problem in Niagara with cCable.



ohnoohno

@192.171.45.x
reply to mikee

Same on Dsl in London


Firefoxer

join:2007-09-27
Quebec, QC
reply to mikee

Same with vCable.


mikee

join:2012-12-21
Gloucester, ON
kudos:1
reply to mikee

if so many different platforms are affected im guessing its teksavvy as a whole whose getting this, hope they can fix it soon


Imager

join:2007-09-14
Brampton, ON
reply to mikee

Same here in Mississauga (Mavis / Bristol)



chaos1105

join:2004-01-18
kudos:1
reply to mikee

Same problem here.



Matt

@135.23.92.x

Same. rCable. Fallowfield POI.



TSI JoeC
Premium
join:2013-07-29
Chatham, ON
kudos:1
reply to mikee

Hey guys!

I'm sorry we're having issues this morning. This is a developing situation and will advise once we have further info.

In the meantime, we need to see where the routes are taking a turn for the worse, so, if you could be so kind, could you do the following test and post your results in the »TekSavvy Direct forum. This info will be reviewed and sent to management so we can begin to correct this issue.

tracert google.ca (or your choice of affected website(s), for that matter)
ping google.ca -n 50

Thanks in advance for your help with this! Hopefully we can nail this down in a timely manner!

If you have any questions or concerns, let us know!

Cheers!

Regards,
TSI Joe-C



here

@135.23.109.x
reply to mikee

Sites are slow to load here on cable Toronto. I have so much to do today.



Malovech

join:2007-05-30
Hamilton, ON
reply to mikee

Replied in Direct forum. Some don't even resolve. Some do. Very weird.


mt99808

join:2008-11-05
Chatham, ON
reply to mikee

Same issue in Chatham


Sweetj21

join:2013-03-16
Ottawa, ON
reply to mikee

Same issue in Ottawa, posted some test results in the Direct forum.



mazhurg
Premium
join:2004-05-02
Brighton, ON
reply to mikee

Same issue in Brighton, on Cogeco infrastructure. Tracert and Ping in the direct forum - hope it helps.


neothrash

join:2007-05-02
reply to mikee

Seem to be having the same issue on rCable. Think I'm on the Dupont POI.



Fredtek

join:2009-09-05
reply to mikee

also on vcable


Paul1298

join:2013-03-29
Oshawa, ON
Reviews:
·TekSavvy DSL
reply to mikee

also having some issues with sites not loading. seems to be random and very annoying.

DSL oshawa Harmony rd / Rossland rd

C:\Users\Paul>tracert durhamfarmfresh.ca

Tracing route to durhamfarmfresh.ca [209.15.242.227]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 11 ms 14 ms 206.248.154.121
3 9 ms 8 ms 8 ms ae0_2140-bdr04-tor.teksavvy.com [69.196.136.132]

4 * 8 ms 8 ms xe-3-0-0.torix.tor-151f-cor-1.peer1.net [206.108
.34.159]

all other hops are time outs.

Pinging durhamfarmfresh.ca [209.15.242.227] with 32 bytes
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.15.242.227:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

I'm on it



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

Should be better now.


MrDisco1

join:2009-04-15

said by TSI Gabe:

Should be better now.

Nope. I'm still having a brutal time getting anywhere
Expand your moderator at work

W16

join:2006-08-25
Oshawa, ON

1 edit
reply to mikee

Re: Packet Loss / websites not loading

Still horrible in cCable (Cobourg/Colborne) area.

Edit: Seems to be resolving.


reiyu

join:2014-01-08
North York, ON
reply to mikee

getting advertised speeds, but the DNS is busted. can't resolve a lot of websites.


Chong6969

join:2008-02-20
Niagara Falls, ON

Try changing it to 8.8.8.8 for the time being


c_gadfly

join:2008-05-23
reply to TSI Gabe

said by TSI Gabe:

Should be better now.

Indeed. On rCable (Scarlett POI), things are better.


hw

@198.84.207.x
reply to TSI Gabe

Using TSI's DNS, everything resolves, but some sites either don't load or are very slow. Here's a sample route to home.nest.com, which usually has fewer than 10 hops:

1.|-- router.asus.com 0.0% 10 4.7 8.5 1.1 48.1 14.0
2.|-- 10.124.6.129 0.0% 10 24.5 21.9 10.5 32.6 8.5
3.|-- 24.156.150.57 0.0% 10 38.7 37.1 27.0 46.3 7.3
4.|-- so-5-0-3.gw02.bloor.phub. 0.0% 10 48.9 39.9 27.8 64.4 10.9
5.|-- ae0_2110-bdr04-tor.teksav 0.0% 10 46.3 42.5 21.3 58.0 11.2
6.|-- ix-0-0-2-0.tcore1.tnk-tor 50.0% 10 29.7 32.1 26.6 41.1 6.4
7.|-- if-11-0-0-4.core4.tnk-tor 0.0% 10 54.0 59.5 26.4 138.4 36.7
8.|-- if-0-1-2-0.tcore1.ct8-chi 0.0% 10 75.9 53.2 37.9 75.9 10.8
9.|-- 64.86.78.18 0.0% 10 66.7 62.2 53.2 71.2 6.6
10.|-- ae-7.r21.chcgil09.us.bb.g 0.0% 10 71.8 71.2 47.7 95.9 17.8
11.|-- ae-3.r21.dllstx09.us.bb.g 10.0% 10 92.4 80.1 70.0 92.4 7.3
12.|-- ae-2.r08.dllstx09.us.bb.g 0.0% 10 98.5 83.4 74.0 98.5 8.3
13.|-- ae-3.amazon.dllstx09.us.b 10.0% 10 90.5 72.4 55.2 90.5 11.0
| `|-- 129.250.201.158
| |-- 129.250.201.154
14.|-- 54.240.229.94 0.0% 10 101.6 83.8 70.5 101.6 9.1
| `|-- 54.240.229.96
| |-- 54.240.229.98
15.|-- 54.240.229.16 0.0% 10 77.1 79.8 67.9 91.0 8.2
| `|-- 54.240.229.10
16.|-- 54.240.229.174 0.0% 10 100.3 93.2 73.7 160.0 24.6
| `|-- 54.240.229.166
| |-- 54.240.229.172
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
18.|-- 72.21.220.102 0.0% 10 107.8 91.4 77.7 110.6 11.2
| `|-- 205.251.244.22
| |-- 72.21.220.116
19.|-- 72.21.220.129 0.0% 10 71.6 81.5 71.6 94.3 6.5
| `|-- 72.21.220.65
20.|-- 72.21.222.139 0.0% 10 72.8 86.9 72.8 117.3 13.8
| `|-- 72.21.222.141
21.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
22.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
23.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
24.|-- 216.182.224.15 0.0% 10 91.7 85.7 66.0 102.3 9.9
| `|-- 216.182.224.57
25.|-- ??? 100.0 9 0.0 0.0 0.0 0.0 0.0
MBP:sbin user$

Environment Canada does not load:

HOST: MBP Loss% Snt Last Avg Best Wrst StDev
1.|-- router.asus.com 0.0% 10 1.9 4.5 1.7 21.0 5.9
2.|-- 10.124.6.129 0.0% 10 12.9 19.5 11.2 36.4 7.8
3.|-- 24.156.150.57 0.0% 10 45.0 36.7 28.8 45.0 5.8
4.|-- so-5-0-3.gw02.bloor.phub. 0.0% 10 32.4 40.7 28.7 54.8 9.5
5.|-- ae0_2110-bdr04-tor.teksav 0.0% 10 27.2 37.3 27.2 49.8 7.5
6.|-- ix-0-0-2-0.tcore1.tnk-tor 80.0% 10 45.0 40.8 36.6 45.0 6.0
7.|-- if-7-2.tcore1.w6c-montrea 10.0% 10 61.4 43.2 28.7 61.4 8.6
8.|-- if-5-2.tcore1.mtt-montrea 0.0% 10 95.3 48.4 33.6 95.3 18.5
9.|-- 216.6.115.30 0.0% 10 64.9 49.9 37.9 64.9 10.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


randomcabler

join:2013-06-26
reply to mikee

I'm on Cable Greensboro POI, same problem, having major issues with random websites not loading or taking a long time to load. I've tried regular DNS and google's DNS, same issue.


bbiab

join:2004-05-26
reply to TSI Gabe

No change.