said by John Taylor:Question 1: Does Time Warner ever do repair work on this type of circuit outside of the hours Monday through Friday 8:00 to 5:00? In other words, does "Business Class" service mean that TW only provides service during business hours?
Business Class cable internet means that you can use your cable connection for commercial purposes, such as the running of servers for profit (such as a webshop), or the offering of free wifi for hotels/coffee shops, and whatnot.
It does NOT grant you a SLA or faster repair service then the residential service. There are business connections that have a 24/7, 4 hour SLA, but they are often customized metro-ethernet type connections, costing hundreds of dollars a month for slow connections, and probably over a thousand a month for anything greater then 10 Mbps.
Once you get connected to their fiber circuit, it should come with some form of SLA. Make sure you thoroughly read the paperwork before signing anything.