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[Connectivity] Physical cable disconectYesterday my internet went out and today my neighbor told me that comcast was doing something in their backyard so I checked out the main box outside. It turns out they disconected the cable going to my house and put some orange label on it. There is no way to connect it back since there is some sort of a cap attached to the end of the cable preventing it to screw back in. I attached the picture with the note. They didn't call me or warned me in any way about this. I called them abs they said they didn't know about this abd they gonna send a tech out on friday. It's tuesday today. Any way to connect the cable by myself? |
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DocDrewHow can I help? Premium Member join:2009-01-28 SoCal |
DocDrew
Premium Member
2014-Jul-29 7:01 pm
They disconnected you because you were causing problems for other customers. Don't connect it. Wait until Comcast can find and fix the problem. |
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tshirt Premium Member join:2004-07-11 Snohomish, WA |
tshirt
Premium Member
2014-Jul-29 8:00 pm
And MAYBE you can speed that up by calling in and making an appointment/leaving a current number, since they are likely to need to check YOUR house and equipment. |
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to Stankia
You are causing issues for the node. I'm more concerned about you messing with the cable pedestal. |
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Tobin join:2003-09-21 Burlingame, CA |
Tobin
Member
2014-Jul-29 9:10 pm
Try to determine if the system ingress after the PoE. If it is, you have free reign to attempt to fix it. If it's the drop itself, then wait for a truck roll. |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA |
to Stankia
Something on your side of the ped is causing major issues for a lot of people. While generally they dont do anything about people messing around in peds. Thats not the case when actions take out possibly hundreds of customers. |
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ropeguru Premium Member join:2001-01-25 Mechanicsville, VA |
to Stankia
First of all, I completely understand Comcast doing a disconnect like this due to the issue described on the tag. However, it is really crappy of them to disconnect and not tell anyone about it, especially the PAYING customer! At the very least, they should be REQUIRED by regulation to have to leave some sort of notification on the customer's door and a special number to call to more quickly schedule the fix. It is, after all, they paying customer that now does not have the service that is being paid for and will probably NOT see a credit from Comcast. And a 3 day wait for something THEY disconnected is absolutely absurd! |
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jm101 join:2011-07-17 Oakland, CA ARRIS BGW210-700 Ubiquiti UDM-Pro Ubiquiti UniFi UAP-AC-PRO
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jm101
Member
2014-Jul-29 10:47 pm
said by ropeguru:First of all, I completely understand Comcast doing a disconnect like this due to the issue described on the tag. However, it is really crappy of them to disconnect and not tell anyone about it, especially the PAYING customer! At the very least, they should be REQUIRED by regulation to have to leave some sort of notification on the customer's door and a special number to call to more quickly schedule the fix. It is, after all, they paying customer that now does not have the service that is being paid for and will probably NOT see a credit from Comcast. And a 3 day wait for something THEY disconnected is absolutely absurd! Tell me about it. The worst is when Comcast disconnects two lines from the tap because they probably don't know where the bad signal is coming from. |
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NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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to Stankia
said by Stankia:Yesterday my internet went out and today my neighbor told me that comcast was doing something in their backyard so I checked out the main box outside. It turns out they disconected the cable going to my house and put some orange label on it. There is no way to connect it back since there is some sort of a cap attached to the end of the cable preventing it to screw back in. I attached the picture with the note. They didn't call me or warned me in any way about this. I called them abs they said they didn't know about this abd they gonna send a tech out on friday. It's tuesday today. Any way to connect the cable by myself? Depending on how the cables are run (and if they were labeled -- they aren't always labled), the tech may not have known that it was your connection that was disconnected -- only that it was the one causing the ingress problem. In such situations I think it is normal practice to just do the disconnect and wait for the customer (if there even is a customer on the other end of the cable) to place an out of service call -- these guys are usually on a tight schedule and they have supervisors and bean counters watching them and rating them on how much time they spend on each call (nobody in Comcast management gives a damn about good service, only about the numbers). I find it interesting that the tech took the time to actually cap your cable rather than just cutting it too far back to be reconnected -- I thought that cutting the cable was the normal practice when ingress was detected. Cutting the cable forces the customer to call (and hopefully get the problem fixed) rather than just reconnecting the cable and causing the same problem again. |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN Cisco ASA 5506 Cisco DPC3939
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said by NetFixer:I find it interesting that the tech took the time to actually cap your cable rather than just cutting it too far back to be reconnected -- I thought that cutting the cable was the normal practice when ingress was detected. Cutting the cable forces the customer to call (and hopefully get the problem fixed) rather than just reconnecting the cable and causing the same problem again. maybe so they could re-use the cable (assuming it's not the source of the problem), rather than having to run new line? |
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NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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NetFixer
Premium Member
2014-Jul-30 12:08 am
said by train_wreck:said by NetFixer:I find it interesting that the tech took the time to actually cap your cable rather than just cutting it too far back to be reconnected -- I thought that cutting the cable was the normal practice when ingress was detected. Cutting the cable forces the customer to call (and hopefully get the problem fixed) rather than just reconnecting the cable and causing the same problem again. maybe so they could re-use the cable (assuming it's not the source of the problem), rather than having to run new line? Being a frugal person (my wife has other words for it), that would be my own personal choice, but it was my impression that Comcast usually made the choice to cut the cable in order to prevent easy reconnection in cases of ingress. But pendulums swing in both directions. |
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DocDrewHow can I help? Premium Member join:2009-01-28 SoCal Ubee E31U2V1 Technicolor TC4400 Linksys EA6900
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DocDrew
Premium Member
2014-Jul-30 12:10 am
said by NetFixer:Being a frugal person (my wife has other words for it), that would be my own personal choice, but it was my impression that Comcast usually made the choice to cut the cable in order to prevent easy reconnection in cases of ingress. But pendulums swing in both directions. Depends if the ingress was from a visibly damaged drop, cable thief, or customer with some internal home problem. Drops and thieves get the cut back drop treatment. |
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Orlando57
Anon
2014-Jul-30 10:46 am
Call back comcast and tell them that you were disconnected because of ingress and that you need to have the service repaired. Don't take no for an answer. Ask to talk to a supervisor or higher. The maintenance tech that disconnected you can even come out. While you're at it check all connections inside and outside your home. It is more than likely a loose fitting. You can also contact Comcast Direct and they may be able to help. |
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to Stankia
said by Orlando57 :Call back comcast and tell them that you were disconnected because of ingress and that you need to have the service repaired. : While you're at it check all connections inside and outside your home. It is more than likely a loose fitting. Yes, here's a few common causes of excess ingress that you can check for: 1) Check that there are terminators on all unused cable outlets and any unused splitter ports. 2) Make sure all your coax fittings are tight and not corroded. Old, crimped-on connectors can also cause problems. 3) Check that your cabling is not worn, cracked, chewed, etc., and that RG-6 type is used, as older RG-59 cabling frequently has poor shielding. There have also been reports that using the coax surge protector in some combination AC/telephone/RF surge protection devices has caused bad ingress noise. Also see: » Cable Modems and Wiring Issues » What is Ingress?» Cable Modems and Wiring Issues » How do I fix Ingress? |
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