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redbeard916
join:2011-02-23
Folsom, CA

redbeard916

Member

[Connectivity] tg862g problems

I have a friend with this modem and ever since the firmware update back I'm march she cannot get any of her blu ray players to connect to it.. Not even her brand new one. Every other device connets just fine. Is there anyway Comcast can revert it back to what it was before march? Thanks
rody_44
Premium Member
join:2004-02-20
Quakertown, PA

rody_44

Premium Member

No they wont revert back on firmware. If there is a bug Arris will fix the bug with another firmware or write a patch.
jm101
join:2011-07-17
Oakland, CA
ARRIS BGW210-700
Ubiquiti UDM-Pro
Ubiquiti UniFi UAP-AC-PRO

jm101 to redbeard916

Member

to redbeard916
said by redbeard916:

I have a friend with this modem and ever since the firmware update back I'm march she cannot get any of her blu ray players to connect to it.. Not even her brand new one. Every other device connets just fine. Is there anyway Comcast can revert it back to what it was before march? Thanks

I have had lots of problems with the TG862G and our Google Chromecast. Have you tried adding the device with a Reserved IP?