said by IowaCowboy:I found the trick when dealing with support is to make it clear I've already done the troubleshooting (reset the modem, clear the cache/reset safari, reset the router) before I called. That kind of forces the support rep's hand and forces them to troubleshoot the Comcast end of the game.
It's clear that it's an issue with the plant or even deeper in the network. They did such a poor job replacing the line that I should have never signed off on it. They left an exposed coax coming around the back of the house (where it could be easily damaged) instead of coming around the front of the house like they should.
It'll be a good day when Comcast is broken up.
I have done that with Time warner cable many times and they ALWAYS made do it not once, two times but 3 times to "make sure it's not your stuff" and then after all that BS it's still all 5 of your PC's fault.
I am a happy Comcast customer who no longer has to deal with that level of stupid from India tech support of TWC and all the sub-contractors who hardly even know how to hook a TV up right much less even know jack about the internet.
I knew a guy that I played chess with who was part of there business class and he him self said the residential side of the business sucks. Time warner cables end game is it's YOUR FAULT or better yet UPTO/Well only our web site needs to work so FU customer. (No that's not short for frank underwood but maybe it should be due to it may as well be the same thing.)
I agree with the poster about tier 1/2 support but Time warner cable makes it worse by NEVER letting you go higher EVER. If I ever talked to tier 3 well it sounded like he was from India too so screw that.