Cellphones, Providers, and Plans → Page Plus Cellular

Hello All,
I've got service with Page Plus using my old VZW phone and until the last few days, it's been fine. As of yesterday, nothing works. Inbound calls are sent to VM without the phone ringing, outbound besides the *22890 (programming) and #737 (account management) are routed to an error message that says "there was an error processing your call". SMS/MMS is down too. When calling the OTA programming number, the recording and phone screen both say the programming was successful. This is just a simple old flip phone - nothing fancy. I've tried factory reset and re-activating many times and no dice. A call to customer service was useless and trying to submit a support ticket results in a blank window after hitting submit. I've tried on multiple browsers/computers/ISPs and submitting a support ticket won't work. Any ideas how to get this fixed or, at least, getting my ESN released so I can add the phone to my existing VZW account.

Thanks for the information. I called and asked for an ESN reset and was told they can change it but not reset it. This person insisted I must change my phone number in order to reset the current ESN. I've had this number for over 20 years and would prefer not to change it. I thanked the CSR, waited a few minutes and called back and asked for a device reset. This time the CSR was absolutely clueless and thought I wanted to add money. There was no amount of discussion that would sway the CSR away from the adding money train of thought. I thanked them and hung up. I then remembered having an old, retired post-pay VZW flip phone squirreled away in the basement. Put it on the charger for 30-45 minutes and then called PPC back to switch the ESN. After programming, it came to life with my existing number and worked fine. Rather than risk swapping the ESN back to the original device, my next stop was Verizon to port out. Done in five minutes online using my existing account and the ESN that PPC pooched. The original phone now works with the original number on the original carrier. I definitely loved PPC's pricing but, as usual, I got exactly what I paid for. Not bashing PPC as they certainly have their place. For me, time is money and this debacle took too much time to resolve.