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91862239 (banned)
join:2011-10-15
Brownsville, TX

91862239 (banned)

Member

[Internet] twc has put a block on my ultimate speed :(

for some wierd reason twc has blocked me from recieving ultimate speeds they put me on extreme speed why would they do that and still charge me for ultimate ?

they are still charging me for ultimate speed
expertzero
join:2014-06-28

expertzero

Member

Call them?

DocDrew
How can I help?
Premium Member
join:2009-01-28
SoCal

DocDrew to 91862239

Premium Member

to 91862239
What block? How do you know they blocked you?
91862239 (banned)
join:2011-10-15
Brownsville, TX

91862239 (banned)

Member

for 2 days now i cant get ultimate speeds i tried everything nothing works cant get the speed im paying for

DocDrew
How can I help?
Premium Member
join:2009-01-28
SoCal

1 edit

DocDrew

Premium Member

What speed are you getting? What speed do you think you are supposed to be receiving? Post some screen shots.

Have you tested with a direct Ethernet connection to the modem?
91862239 (banned)
join:2011-10-15
Brownsville, TX

91862239 (banned)

Member

not yet im doin some antivirus tests first but i did reset the router and modem still slow speeds

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

said by 91862239:

ot yet im doin some antivirus tests first

Thats normally a good thing to do before you start pointing fingers.

Hob

maartena
Elmo
Premium Member
join:2002-05-10
Orange, CA

maartena to 91862239

Premium Member

to 91862239
You are being very vague. Please tell us what you have done so far, whether you are using wireless, what type of router, what brand, what modem, etc, etc....

OpTiC
Premium Member
join:2014-03-08
West Covina, CA

OpTiC to 91862239

Premium Member

to 91862239
Can you please post your signal levels you can find it at 192.168.100.1 so I can determine if it's your line signal problem or another problem.
A1cntrler
join:2013-12-09
Chesterfield, VA

A1cntrler to 91862239

Member

to 91862239
I also have ultimate but they "blocked" me too. I should be getting 300/20 now in my location but I'm blocked at 100/10. Totally my fault though because I upgraded my modem too early to the SB6141 back when the 300/20 was announced and it was presumed to be on the allowed list for the provision. Turns out I now need the SB6183. Just waiting for the retail release. Then I won't be "blocked"

What modem do you have?

maartena
Elmo
Premium Member
join:2002-05-10
Orange, CA

maartena

Premium Member

said by A1cntrler:

I also have ultimate but they "blocked" me too. I should be getting 300/20 now in my location but I'm blocked at 100/10. Totally my fault though because I upgraded my modem too early to the SB6141 back when the 300/20 was announced and it was presumed to be on the allowed list for the provision. Turns out I now need the SB6183. Just waiting for the retail release. Then I won't be "blocked"

What modem do you have?

You don't NEED the SB6183, if you lease a modem from TWC you can just get the modem they supply currently for the MAXX speeds. You can even just go with a leased modem for a few months until the SB6183 goes on sale.

Doesn't seem to be anywhere closer to a retail release date, that modem.

Also, many people still have routers with a 100 Mbps WAN port, and don't realize it.

nycsun
@72.226.43.x

nycsun

Anon

Motorola sb6183 is available in late August,2014 for all major retail stores in U.S. If you want to get twc ultimate 300 speed now, you have to rent Arris DG1670A from TWC, $5.99/month, plus tax.

make sure your pc has gigabyte network card, cat 5e or cat 6 Ethernet cable if you connect it by Ethernet cable.

if you are using wireless router, please make sure it has gigabyte wan port.

OpTiC
Premium Member
join:2014-03-08
West Covina, CA

OpTiC to A1cntrler

Premium Member

to A1cntrler
The problem is theoretical and real word speed do not mach up. Your sb 6141 advertise that it can go up to 343 mbps. It depends how TWC put customer on nodes and build their network. For the 300mbps services the sb6183 isn't the only modem the netgear c6300 is also a option for 300/20
Andrew LB
join:2005-10-10
Seal Beach, CA

Andrew LB to nycsun

Member

to nycsun
Exactly. There are many routers out there that have gigabit LAN, but the WAN port which connects to the Modem will often still be 10/100.

My Western Digital MyNet N900 has 8 gigabit ports, and a gigabit WAN port. I'm also using a second wired router as an access point and that's all gigabit also.

Also, many network cards have a feature enabled at default called "green Ethernet" or something similar that reduces your LAN speed from 1000 to 100 or even 10 when you're not running a lot of bandwidth, and sometimes that feature has been known to get stuck at a lower setting because it doesn't communicate the speed adjustment properly. i leave it off.
91862239 (banned)
join:2011-10-15
Brownsville, TX

91862239 (banned)

Member

the speed is back to normal it seems i was 10 days late in paying the twc bill speed was back to normal after i payed the bill
Frank4d
join:2014-08-02
Simi Valley, CA

1 edit

Frank4d

Member

LOL. My cell phone provider uses similar tactics when 30 days late paying the bill. They call with a recorded message saying you're going to be really sorry if you don't pay the bill today. 10 days until they cut your service is outrageous though.

dononono
@70.112.161.x

dononono to maartena

Anon

to maartena
i just got off the phone with tier 4, the guy obviously didn't give a shit...he said it was because i own my own modem. horse shit. i'm an installation technician and i see the high speeds all of the time. he said it was because my firmware on the modem wasn't compatible. I don't believe that for a second.....

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

said by dononono :

i just got off the phone with tier 4,

Not entirely sure what Tier 4 is but sorry for your experience.

Hob

donono
@70.112.161.x

donono

Anon

teir 4 is the next pile of shit in twc csr. for internet troubleshooting.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

said by donono :

teir 4 is the next pile of shit in twc csr. for internet troubleshooting.

Interesting. First I have heard about this "new" group. What part of the country are you in?

Hob

maartena
Elmo
Premium Member
join:2002-05-10
Orange, CA

maartena to dononono

Premium Member

to dononono
said by dononono :

i just got off the phone with tier 4, the guy obviously didn't give a shit...he said it was because i own my own modem. horse shit. i'm an installation technician and i see the high speeds all of the time. he said it was because my firmware on the modem wasn't compatible. I don't believe that for a second.....

Tier 4? There is such a thing as tier 4?

And yes, modems can be incompatible with newer, higher speeds. To get the maximum ultimate speeds you need at least a DOCSIS 3.0 modem with 8-channel bonding for speeds up to 100 Mbps, and you need one with 16-channel bonding for the 200 and 300 Mbps speeds.

If you own your own modem, check to see if your modem is on this list:

»www.timewarnercable.com/ ··· dems.pdf

You are a bit vague on your answers. You say you have your own modem, yet you don't say what brand/type you have. How do you expect us to help you without basic information like that?

Please provide the following information:

- What modem do you use?
- What router do you use?
- Are you testing your speeds on a wired, or wireless connection?
- What is the advertised speed you are paying for?
etaadmin
join:2002-01-17
united state

etaadmin to dononono

Member

to dononono
said by dononono :

i just got off the phone with tier 4, the guy obviously didn't give a shit...

Tier 4 is that at&t's 'room 641A', nasty stuff is going on in there
omghi2u
join:2001-02-05
.

1 recommendation

omghi2u

Member

said by etaadmin:

said by dononono :

i just got off the phone with tier 4, the guy obviously didn't give a shit...

Tier 4 is that at&t's 'room 641A', nasty stuff is going on in there

Tier 5 told me there is no such thing as Tier 4.

maartena
Elmo
Premium Member
join:2002-05-10
Orange, CA

2 recommendations

maartena

Premium Member

said by omghi2u:

said by etaadmin:

said by dononono :

i just got off the phone with tier 4, the guy obviously didn't give a shit...

Tier 4 is that at&t's 'room 641A', nasty stuff is going on in there

Tier 5 told me there is no such thing as Tier 4.

That's it! I am calling tier 6 to verify all this.
System

to 91862239

Anon

to 91862239
This topic has been closed. Reason: run its course