I had problems with my 6141 which is sensitive to power levels. Your downstream and upstream power levels are too high. Motorola told me the downstream level should be ideally at 0db +/- 7db. Th upstream should be 44-50 db. I had to have my ISP come out several times to get at the "sweet" spot which was a problem on my entire street. Once my levels got to 0db downstream and 50 db upstream, my connectivity issues stopped.In short, your ISP needs to fix the issue.