So I've got three feature phones (unlocked Samsung Impact)
I was with Bell but I left them, looking for something cheaper (was doing $140/month)
The phones are almost unused for voice calls, data is never used, text is used a lot.
I found Fido to have a perfect plan for us, $113/year unlimited text, 100 yearly minutes, But that has been a total disaster
--- Start of Issues aka Mini Rant ---
Day 15:00pm- Set up all three phones at a Fido booth, chose plans, registered visa, number transferred our old Bell numbers. (I'm assigned temporary numbers)
8:30pm- get a text one one phone telling me there was an issue transferring the phone number.
- called asap, was informed all three ports where rejected and the call center closes at 10 so I need to be quick if I want it fixed tonight.
- turns out my account number was for billing and all three phones had a different number.
- called Fido back, and they do the ports.
9:50- off the phone and log into the my Fido pages (couldn't do so with temp numbers)
- find credit card not registered, no balance, plan is correct but not active due to lack of funds.
- registered credit card to first two numbers and add funds, credit card rejected for third.
-could only call Fido support number, and call center is now closed.
Day 2- sorted out first two phones, the rate plan just needed to be removed and re-added
- was told my Visa was rejecting their system preventing me from adding it to my third account.
- called my Visa was told the transactions where approved and pending retrieval from Fido.
- called Fido, was told by them I needed to cancel the pending transaction before I could add my card.
- called Visa again, was informed I can not cancel a pending traction, either the vendor rejects it or it times out in 7 days, rep decided to open a conference call to get everything sorted out.
- After almost a 1hr conference call everything finally looked good. (it was an issue with Fido's system)
- noticed my account was basically out of its yearly time due to the calls needed to fix the issues, opened an email ticket to get reimbursement because I should not have had to use time to fix these issues.
Day 3- Fido looked at the wrong account and refused to give anything, I pointed them to the correct account.
Day 4Their Response:
I understand that your line has used much minutes to clear and activate the other line. However, this is part of your service, I understand that our system was acting and it was not our intention to make you waste minutes. However, the service was still used therefore we are in no obligation to credit you for those minutes as the call to Visa was of your decision.
However, since I feel that the whole situation may have started the relationship with you and Fido on the wrong foot. I offer you a final credit of 15$ on the line 613-###-#### to cover for most of the minutes you used. This is our final offer and will wait for your answer to apply this credit.
My Reply:
Actually the call to my Visa (which resulted in the long conference call) was instructed by your rep.
But seeing how that's would be just arguing $5
I'll accept the $15 so this ticket can be closed and everyone can move on.
Finally everything is sorted out.
NOPE My phones just are not keeping a charge anymore,
I was getting 10-14 days standby with Bell, but now only get 2-3 days standby, and if I use the phone less then 1 day.
After trouble shooting I discover Rogers network coverage is crap, my phones are always in high power mode -_-
Requested a cell booster from Fido (suggested by a guy in the USA who needed to do the same thing with his provider)
I was told they don't provide them and I need to buy it myself.
It Gets Worse Got my Visa bill, there are 6 charges where there should be 3.
After a long session with a Fido rep it is discovered the temporary numbers correctly got charged when I setup my accounts, but when the number port happened the credit was never transferred which resulted in the need to add balance to the accounts. Problem reports where filled with the accounting department, and I was told it would take 3-5 business days to get a response. Rep said I might need to do a charge-back.
- 6 business days later I file an email ticket requesting an update.
- told they couldn't find anything under my numbers, responded with temporary numbers (figured it was there instead)
- got a response today telling me they don't refund prepaid, but they can transfer the balance over.
I responded
The balance should have been transferred, but it wasn't I was charged again.
Go against protocol and refund me, or I will do a charge-back.
At this point I've dealt with enough of your shit I should just charge-back all six charges (not just the extra three) and get service elsewhere.
--- End Mini Rant ---
So now I'm looking elsewhere. (Belleville Ontario)
Anything on the Rogers network is out, their coverage sucks in my area and I don't want to buy a booster.
Needs unlimited text, minimal voice minutes (less if the phones can call each other without using any)
Data is not required.
I only know of these ones in my area.
Rogers Network; Rogers, Fido
Bell Network; Bell, Virgin
Telus Network; Telus, Koodo
As far as I can tell, Koodo has the next best plan costing $203.40/year
Anyone know of a better one?