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neofate
Caveat Depascor
Premium Member
join:2003-11-11
Birmingham, AL

2 edits

neofate

Premium Member

[Other] Thoughts of my Bill and any way to reduce it?





TL;DR - At Bottom




Hey guys,..

I know all about the technical side of things,.. but when it comes to billing and the packages I am unsure how to approach things.

I've been a customer since Charter entered the area for 15+ years and the bill just seems a bit high to me.

It's $402.28 a month,.. with a Customer Appreciation Discount of $102. So my monthly bill is $300.28.

Basically I use the Ultra internet 100/5 package, and the TV package.

I do not use the phone, nor do I want it. It was something they signed me up for a few years ago when I called to cancel service because the bill was high and they lowered it by $100 or more by signing me up for more services like phone, and the other odds and ends you will see in the bill / services I post below.

I look at the services for new customers and it's a fraction of the cost of my $400 bill, and if added up for what I have including the $100 discount I get.. it's still under $200 if I were a *new* customer.

Again,.. I use the Ultra Internet 100/5,.. and the Television package.

I have 3 DVR boxes and 1 regular HD set top.

That's all I want and need which is plenty.

The bill is as follows:




You can see the TV package is $222.78 including 3 DVR's and 1 non DVR Set-top.

The internet is $47.99 + $55.00 for 100 Ultra upgrade.

However there is $11.99 for "Wifi" which I don't use, nor even have a Wifi box (router) from charter.

There is Charter Cloud Drive for $5.00 -- Which I don't use, nor need of course.

The phone , again, is just something they "had to add" to lower the bill back in 2011 or 2012 when I called. Which comes out to $54.53.

I don't use the phone, so definitely want to get rid of it.

Then Wire maintenance is on there $4.99 -- Don't want or need it.

You get the idea.

The packages are laid out totally different now,.. much more simple and I really think a 15-20 year customer shouldn't be paying this kind of money.

I just wanted your advice on how to approach the reps on the phone with things.

I understand since I'm not a "new" customer I can't get the pricing on the website.

Or is there any way to get this pricing or something close to it?

From what I can tell they've lumped DVR boxes into a 4 DVR package for $19.99 -- Which is much cheaper than what I'm paying for 3 DVR's + 1 HD Settop.

The internet I expect to remain the same, except I could save $17 by not being charged for a router I don't own (or possess) from Charter (aka: Charter WIFI).. and not being charged for Charter Cloud Drive that I don't use, nor have ever used.

The phone can go completely -- so that's $54.53.

The new pricing structure now include modem rental and wire maintenance -- So that seems built into contracts and pricing now so that saves $5.

I'm not asking for the moon here -- or even the new customer pricing, although that would be nice.

Just would like to get a $300 monthly bill closer to the $200-$230 range. I think around $100 for TV and $100 for internet + $20 for 4 Set-tops sounds reasonable.

I called a year ago or so,.. and they couldn't do anything about the price which was about $270 at the time.. It was originally closer to $200 and crept up to $400 over 3 years.

Just curious if anyone has negotiated pricing recently as an existing customer who uses Internet and TV but no phone and doesn't need any of the extra nickle and dime charge services and how they went about it.

Appreciate your advice,




TL;DR - I'm paying $301 a month and I only use Television with 4 Set-top boxes and Ultra Internet. I would like to get this monthly figure closer to the $200-$230 range, which I think is reasonable.
Any advice on how to approach Charter on the phone about this as an existing customer would be appreciated. -- Thank You
blackcap95
join:2010-03-19
Magna, UT

blackcap95

Member

You need to call and have them convert you to new pricing, and have the charges for Wi-Fi and Cloud Drive (and anything else you don't have/use or need) removed from your bill.

I have the Charter Gold package and Latino Tier, 2 DVR's, standard 60Mbps Internet, and one phone line, which costs me $232.09 per month, including fees and taxes.

cork1958
Cork
Premium Member
join:2000-02-26

1 edit

1 recommendation

cork1958 to neofate

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to neofate
Don't take this wrong, but holy crap!!

Digital receiver at $20.97 and DVR receiver upgrades & service $45 equals $65.97! Holy crap, that's my tv bill right there!

Definitely would not take long to convince my wife to drop tv totally with a bill like that! Of course I'd have to wait for her to come to after fainting from looking at that!

How in the world did you get that stupid Charter wifi service added to that plus the Charter cloud drive?

Wish both you people lived closer to me just so I could touch you and have some of that money come my way! That's a thing my older brother does when ever he hears of some one buying something new.

howardfine
join:2002-08-09
Saint Louis, MO

howardfine to neofate

Member

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Just want to ditto what @blackcap95 said. You're on old packaging and pricing and agreed to things you never needed and never used.

When you call, just tell them you know you're paying too much for things and would like them to help you reduce that bill and eliminate some services and put you on the current pricing plans. They won't push as hard for you to get phone but they'll still ask. Just say no.

As far as wifi goes, even my business sales guy told me not to get it and just buy my own wifi.

Depending on what TV you watch, I'd bet you could get all that reduced to well under $200. I'm guessing $167 to $187.

neofate
Caveat Depascor
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join:2003-11-11
Birmingham, AL

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Cork:

lol.. I'm not rich trust me. That's the reason I'm making this post.. I wanted to be pretty "calm" about the pricing I'm receiving because I didn't want anyone to get offensive and say look man you are getting this and that and this and expect it for nothing.. or some other such.

But the reality is I'm like what in sheeshus is Charter thinking even allowing a single customer to be charged a bill that is $400.

$300 is outrageous for a single household with EVERY feature .. that's a car payment for a reasonable car .. but the actual bill is $400. I mean the services are nice, but really? lol..

What is amusing to me is the "Customer Loyalty discount of $100".. which, no doubt I appreciate,.. but at $400 the service would have been cancelled in a heart beat.

Simple makes me think Charter wants to keep long time customers on the "hook" for as much as they can get out of them . It would be in Charter's best interests , in MY opinion, to proactively automatically transition a customer from one pricing structure to the next. Even with basically every service available aside from porn channels or something ridiculous this bill should not be more than $250.

But enough of my ranting

The funny thing is while I pay this bill.. I don't even watch Television anymore *myself*.. I've just really transitioned to mostly online content and the TV I've lost interest in.. probably haven't turned it on more than 3 times in the last year.

Other people in this household , however, do .. so it stays.

I utilize the internet for 99% of my Charter services I pay for..

I don't think most people would be putting up with a bill like this either.. even those who are "rich" won't put up with getting taken advantage of like this "sort of" is..

I guess the point here is I don't think a customer should have to continually call in to get a company to adjust pricing to reasonable levels. But meh.. I'll handle it.

How in the world did you get that stupid Charter wifi service added to that plus the Charter cloud drive?

Well it's my normal 2-3 year call because Charter has invariably caused my "reasonable" bill to go up by 100 percent over a short period.. how it automagically increases over the months slowly but surely is a mystery --

So a few years back.. I call when the bill wasn't even this high.. and basically say "Cancel service" on the 1888getcharter voice prompt. Of course that takes me to their "top" CSR reps in the retention department. I tell them the usual,.. the Bill has become beyond reasonable and too expensive blah blah.. And at that point the girl was like ok let me see what I can do.

She comes back and is like well right now I can put you on a contract (or some sort.. it's been a few years) and it adds telephone to your service but lowers your bill by (It was like $80-$100 or so lowered).

I said, ok that's something I can deal with monthly.. but I don't use phone nor want it. It's fine if you sign it up but I don't need it nor want it. She says , well.. technically we have to schedule a technician to come out and install the phone service.

I'm like, I can't just pay for this and as this phone call is recorded I am openly saying I'd rather NOT have the phone service, telephony modem installed, etc.. ?? She is like no, it must be installed. She says if you don't accept this there is nothing else I can do.

I of course, said, fine.. you can have a tech come install it but this must not be an additional charge, etc.

Now when it came to the other services like the Charter Wifi (which is just a router we all know that) and Charter Cloud Drive -- That was just a part of this package I was put on.. which looks like it's basically everything.

I do recall them telling me I would have to get the Charter Router installed etc.. And I was like, woah .. not to be rude, but I run my own networks, routers, and I definitely do not want your routing equipment on my internet. She said, ok that's fine.. it's just a part of the service but you DO NOT have to even get the equipment delivered to your home.

As I told her I would put it in a drawer if that was the case,.. I said great.

You get the gist of what's going on here.

I call with stupid high bill -- they look at their packages (which the retentions department has a lot of leeway to adjust billing for customers) and find it just so happens there is a package that fits and gives me MORE channels. lol.. The bottom line is it was vastly cheaper, so I said sure.
quote:
Digital receiver at $20.97 and DVR receiver upgrades & service $45 equals $65.97! Holy crap, that's my tv bill right there!
Yup -- That is ridiculous. There new deal or current pricing (which isn't terribly new and is on their commercials) is 4 DVR's for $19.99 -- basically $20 .. flat rate.. bam done.

Somehow they've managed to charge me over three times that for LESS? (I have 3 dvr's ).. Doh!
neofate

neofate to howardfine

Premium Member

to howardfine
said by howardfine:

Just want to ditto what @blackcap95 said. You're on old packaging and pricing and agreed to things you never needed and never used.

Yes sir.. it was the only way to significantly reduce my bill a few years ago..

When you call, just tell them you know you're paying too much for things and would like them to help you reduce that bill and eliminate some services and put you on the current pricing plans. They won't push as hard for you to get phone but they'll still ask. Just say no.

Oh I have no issues saying no.. I just wanted advice on how to word it to them and sort of know what is expected for an existing customer. I mean someone with a $120 bill can call and go crazy that it's too much.. some calls the only action is really to drop services they USE because they can't afford it.

Then in my case, I feel the pricing is double what it should be.. quite literally at $400 a month and it's quite fair to request TV + Internet 100 for $200 (give or take).

As far as wifi goes, even my business sales guy told me not to get it and just buy my own wifi.

Oh I'm a network engineer myself.. the last thing I'll do is have Charter installing a router into my network -- But I understand many people don't realize just how much money they are wasting by utilizing this recurring charge for what is essentially a $50-$75 router they are paying for , in full, time and time again..

Depending on what TV you watch, I'd bet you could get all that reduced to well under $200. I'm guessing $167 to $187.

Well.. I won't be dropping any of the premium TV offerings for the rest of the family.. That said I certainly think about $100 + $20 for DVR's is quite reasonable for the TV package I'm using right now.

I expect the pricing to be under $240. If they can't do that for TV + Internet + 4 Set-tops.. I may cancel the service.

But surely as you guys say they will see immediately things are wrong and over priced and put the pricing structure appropriate, drop my Telephone, and other nonsense charges that I don't use or want and all will be well.

I doubt I'm alone in a bill like this out there.. Some people just pay their bill automatically and don't even examine it (usually those who have more money than myself)

Thanks!

howardfine
join:2002-08-09
Saint Louis, MO

howardfine

Member

Your number sounds reasonable. I don't have trouble dealing with Charter as, perhaps, you have in the past. I've found them pretty accommodating and even searched for better options for reducing my bill. So don't go in thinking you'll have to put up any fight. Stand your ground, as I said, but I think you'll be pleased with how it goes.
78036364 (banned)
join:2014-05-06
USA

78036364 (banned) to neofate

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Your franchise fee is crazy high.

Switch to new pricing

Gold Package - $100
4 DVRs - $27.96
DVR fee $20

Total $147.96

Dump the cloud stuff. Dump the wi-fi you can get your own router and dump the wire maintenance. Anything up to and including the box on your house they have to take care of anyway. That's another $22 savings.

Unless you need the 100 meg tier for the 500 GB cap I'd just lower that since the Plus tier will soon be 60 Mbps.

KoRnGtL15
Premium Member
join:2007-01-04
Grants Pass, OR

KoRnGtL15 to neofate

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I would move to Directv. We have all channels accept the movies. HBO, Showtime etc. Genie dvr, another dvr with whole home access, HD Extra etc. $117 a month. And that is with no promos. We only have Charter for internet Ultra service and use Ooma for phone. $220 for both tv and internet. Directv also had good promos all the time for new customers. Directv is also way more advanced then what Charter could ever offer. Including their dvr's.

howardfine
join:2002-08-09
Saint Louis, MO

howardfine

Member

said by KoRnGtL15:

$220 for both tv and internet.

100Mb internet, TV and one DVR is only about $130 for us, iirc, with no promos so your set up sounds pretty high for about the same thing and no storm drop outs.

oneoone
join:2010-01-20
North Hollywood, CA

oneoone to neofate

Member

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That bill is insane. I have Gold TV 3 DVR's, 2 Cable Cards, Phone, and 60 meg internet and my bill is $175.00 a month.

KoRnGtL15
Premium Member
join:2007-01-04
Grants Pass, OR

KoRnGtL15 to howardfine

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to howardfine
said by howardfine:

said by KoRnGtL15:

$220 for both tv and internet.

100Mb internet, TV and one DVR is only about $130 for us, iirc, with no promos so your set up sounds pretty high for about the same thing and no storm drop outs.

Impossible. Ultra alone is $100+ every where with out a promo. And we have never had a storm drop out in the 5+ years we have had them. I am sure it happens but must be extremely rare.

B4Knight
Premium Member
join:2014-03-20
Colon, MI

B4Knight

Premium Member

Not in Saint Louis. Remember they upgraded from 30/4 to 100/4.
mj3431
join:2003-04-21
STL, MO

mj3431

Member

Even for the difference in price I would drop ultra and change usage habits. With 60 meg becoming the norm in most markets you would have to be a fool or just like spending money to keep ultra....especially when the caps are rarely enforced.

For silver, digi teir 1 and 3 STBs plus one CC we pay 104/mo non promo. Ooma gets my phone business.

B4Knight
Premium Member
join:2014-03-20
Colon, MI

B4Knight

Premium Member

I agree especially for the negligible difference in upload. 60Mbps download would be just fine for me. It's the upload I want more of. In time we'll get it, I hope.

-JD

mmainprize
join:2001-12-06
Houghton Lake, MI

mmainprize to neofate

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I hate to say it, but that it a good example of how charter would leave someone on the old pricing and give him the shaft for what must be over two years now since the new price started. Then send a letter giving a discount for a good customer that is still higher then the normal pricing.

And the kicker is that i think the cloud drive service was ended by charter a year or two ago and you can no longer get it. You don't think you have WiFi but are getting billed extra for a WiFi router that charter should have installed.

But it is not all on Charter as you should know if you are paying for something you are not getting and get it resolved, so it is part you fault also.

howardfine
join:2002-08-09
Saint Louis, MO

howardfine to KoRnGtL15

Member

to KoRnGtL15
said by KoRnGtL15:

Impossible. Ultra alone is $100+ every where with out a promo.

I'm sure it is but we're on Spectrum which is 100Mb. With TV and one DVR plus taxes, my total bill is $145.93. My business internet is also 100Mb but phone only and that total bill is about $88. Neither has any promotions of any kind.
howardfine

howardfine to mmainprize

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to mmainprize
said by mmainprize:

charter would leave someone on the old pricing and give him the shaft for what must be over two years

The new pricing has only been around a month so, no, he was not shafted.
said by mmainprize:

i think the cloud drive service was ended by charter a year or two ago

No. They no longer accept new customers but still support current users.
said by mmainprize:

You don't think you have WiFi but are getting billed extra for a WiFi router that charter should have installed.

That's not what he said. He said he had that included cause it got him a discount.

neofate
Caveat Depascor
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join:2003-11-11
Birmingham, AL

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said by 78036364:

Your franchise fee is crazy high.

Switch to new pricing

I am in the process of doing so.

Dump the cloud stuff. Dump the wi-fi you can get your own router and dump the wire maintenance. Anything up to and including the box on your house they have to take care of anyway. That's another $22 savings.

I'm a network engineer and systems designer. I don't use any router from Charter. I was just showing the bill and asking for thoughts and advice on how to approach Charter. I may not have mentioned that I don't have their router in my original post.. just clarifying that.

Thanks for your response.

Unless you need the 100 meg tier for the 500 GB cap I'd just lower that since the Plus tier will soon be 60 Mbps.

I agree with that logic for 99% of customers,.. however I work from home a lot and I need the speed.. actually need more upload to be honest. So I'm fine with paying the higher fee for the Ultra tier.

Thanks
neofate

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said by mmainprize:

I hate to say it, but that it a good example of how charter would leave someone on the old pricing and give him the shaft for what must be over two years now since the new price started. Then send a letter giving a discount for a good customer that is still higher then the normal pricing.

And the kicker is that i think the cloud drive service was ended by charter a year or two ago and you can no longer get it. You don't think you have WiFi but are getting billed extra for a WiFi router that charter should have installed.

I also posted the bill to show this point as well. I'm not one to complain about Charter.. but people should see when companies are somewhat taking advantage of pricing, imo.

But it is not all on Charter as you should know if you are paying for something you are not getting and get it resolved, so it is part you fault also.

Oh I 100% agree! It hasn't been this high for years,.. mostly the past year or so.. It is totally my fault for not calling and getting this straightened out.

Especially since I have been a Charter customer for nearly 2 decades and I've had to call retentions every 2-3 years like clockwork because this exact thing has happened over and over and over.

Thanks for your advice, response.. opinion!

mmainprize
join:2001-12-06
Houghton Lake, MI

mmainprize to howardfine

Member

to howardfine
said by howardfine:

said by mmainprize:

charter would leave someone on the old pricing and give him the shaft for what must be over two years

The new pricing has only been around a month so, no, he was not shafted.
said by mmainprize:

i think the cloud drive service was ended by charter a year or two ago

No. They no longer accept new customers but still support current users.
said by mmainprize:

You don't think you have WiFi but are getting billed extra for a WiFi router that charter should have installed.

That's not what he said. He said he had that included cause it got him a discount.

Not sure what new pricing you are talking about but the plan he is on is many years old and they have not charged $15 per DVR for way more then a month.
I was left on the old pricing plan and stayed on my two year contract for about one year more before switching to the new pricing, and then the 1 year promo price of the new pricing ran out about 4 months ago so it has been at least two years since charter start the new pricing that was after the plan he is on.

From his first post
"The internet I expect to remain the same, except I could save $17 by not being charged for a router I don't own (or possess) ,from Charter (aka: Charter WIFI).. and not being charged for Charter Cloud Drive that I don't use, nor have ever used."

He claim's he don't have a router

neofate
Caveat Depascor
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join:2003-11-11
Birmingham, AL

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Howardfine -- Thanks for clarifying things in your reply to mmainprize.

Believe it or not I'm really not a moron guys -- Though I have let procrastination literally cost me hundreds of dollars as the months have gone by with this pricing.

I didn't intend to make this an inflammatory post/thread. Primarily I posted it for advice in anyone who had recently dealt with Charter on the phone on how to get the best price for the services I actually use:

TV (All channels basically)
Internet 100
4 Set-Tops

I'm definitely going to follow up with how Charter treats me and handles this. I think they will get it sorted out to a reasonable price.
neofate

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said by mmainprize See Profile
From his first post
"The internet I expect to remain the same, except I could save $17 by not being charged for a router I don't own (or possess) ,from Charter (aka: Charter WIFI).. and not being charged for Charter Cloud Drive that I don't use, nor have ever used."

He claim's he don't have a router
:

I was trying to emphasize that I didn't have Charter's router they give for their "Wifi" service. I have a closet full of routers, and definitely use my own personal router for my network/wifi/internet. -- Hope that clears that up.

Thanks!

mmainprize
join:2001-12-06
Houghton Lake, MI

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Yes you should be able to get that for around $250 with DVR's

When i was left on the old pricing plan i was being charge $12.80 per month phone tax for a year after they stopped charging that tax on the new pricing. So i paid a tax that was no longer required for over a year.

neofate
Caveat Depascor
Premium Member
join:2003-11-11
Birmingham, AL

neofate

Premium Member

said by mmainprize:

Yes you should be able to get that for around $250 with DVR's

I'm hoping I can get it a little closer to $200 -- But we'll see what happens. I understand my Ultra internet is a big chunk of the pricing here.

I was under the impression that under the new structure of pricing that my Set-tops will be $19.99 now.. which should be a significant savings.

I was thinking something like $100 for Internet $80 TV + $20 settops = $200 (Ballpark figure.. + or - $20 or so).

I think $200 (or so) is a fair price for Internet + TV and the 4 Set-tops Charter has a set price (I believe, correct me if I'm wrong on this price) for $19.99.
mj3431
join:2003-04-21
STL, MO

mj3431

Member

STBs are $7 each plus DVR service if you intend to keep it. You'll likely be over $200 if you keep ultra. As a sys engineer don't you do a lot of work over a VPN or remote terminal? Having a hard time seeing where you'd need that much bandwidth as I do the same and 20-30mb gets me by just fine. Realistically there's an opportunity for great savings by dropping ultra.

mmainprize
join:2001-12-06
Houghton Lake, MI

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TV gold is now $100 And 4 set tops are $7 each, if DVR's that is $19 extra for the service for the first 4.
100 Internet is i think about list $120 but if bundled you should be able to get it for $110 or maybe $100.

You will get your best price if you go to the local office with you current bill and ask them what they can do.

I was giving a 20 dollar a month discount on the TV for one year when i changed to the new pricing at the local office.

neofate
Caveat Depascor
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join:2003-11-11
Birmingham, AL

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said by mj3431:

STBs are $7 each plus DVR service if you intend to keep it. You'll likely be over $200 if you keep ultra.

With your and mmainprize's explanation -- I see it's $28 + $20 if I were to go with 4 DVR's.. Not just $20 for the 4 DVR set-tops. Gotcha.

I am keeping the ultra,.. so we'll see what it comes out to be.

As a sys engineer don't you do a lot of work over a VPN or remote terminal? Having a hard time seeing where you'd need that much bandwidth as I do the same and 20-30mb gets me by just fine. Realistically there's an opportunity for great savings by dropping ultra.

Sure, I do plenty of remote work.. actually am in a session now with a clients server who reported a driver issue.

The Upload bandwidth which with the Ultra runs almost 700KB/s or so.. I tend to use for some hosting I do (not constant, but used for hours at a time) -- plus I am transferring quite large files every day (ie: many Gig) for work purposes as well. Some are Video demonstrations of system infrastructure,.. some are mere backups of important things I like to keep an extra layer of record away from my physical location that I do every day for myself, work, and some clients in some web work I do, etc..

It varies, but it's not that I need the bandwidth constantly.. it's just that I need all the Upload I can get when I do need it at certain times of the day for time reasons.

I could really use a considerable more upload just because 5Mbps is not that fast as we all know,..

And, yes the 60/4 vs 100/5 is only 1 Mbps difference, but it does make a difference,.. and I do use the downstream ~12MB/s off and on during the day .

At the office the firm uses Charter Business,..

That bit of extra speed , to me, is well worth the extra money. But of course I realize that for just about everyone else residential and even business 60/4 is plenty and not saturated much unless it's segmented among 1000 clients or some such.

I think because I tend to be into so many different areas of IT it causes my bandwidth needs to be broader than some others.. if that makes sense.

Thanks for the replies.
mdavej
join:2004-06-09
united state

mdavej

Member

FWIW, I've got Silver plus 60meg internet, 5 TVs (one 6 tuner whole home DVR of my own plus 4 client boxes of my own), for a total of $100.

So you can save a lot of money dropping your internet speed and use cable card DVRs. I realize you need the upload of the higher tier, but rumor has it the lower tier is getting a big bump in upload soon. Even if you still have to keep your internet as is, you can save a huge amount with your own DVRs. Since you're in IT guy, that should be right up your alley.

Xenomorph
join:2000-06-10
Saint Louis, MO

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My bill, as of July 2014:

Internet: $49.99
Cable TV: $76.96

$126.95, total (»i.imgur.com/OQUzOw6.png).

Home phone service? Really? If you want a dial tone, you can get Vonage for less $20 a month (regular/full price after all fees, not a promotion). One of my last Vonage bills was $16.50 ($11.99 service, the rest were fees). However, I cancelled because we all have cell phones, so no one needed to call the house. They still offer the same plan, "US & Canada 400", but it's up to $12.99 now.

I pay for one tuner box for our living room, and I have an HDHomeRun Prime, which costs $2 a month for the CableCard, but provides Digital HDTV to the entire house. Windows Media Center can work as a DVR for no extra cost.

Do you really need THREE DVRs?