said by FureverFurry:I got a chuckle out of the article referencing the CAEs now asking for one's account number to have access to the account when (supposedly) it is NOT needed for troubleshooting. Had that happen to me a month ago. By sheer screaming "no !" and "do NOT touch anything on my account" did I escape getting crammed with phone service.
The concept of "every employee is a salesperson" is not new, nor is it exclusive to Comcast; and it is one of the reasons I pulled the ripcord on my corporate golden parachute two decades ago. I had worked for almost 30 years as a field engineer for what was at one time a major computer mainframe and networking company (who shall remain nameless because I am embarrassed to have been associated with their last incarnation). But after several mergers (each one another step closer to disaster), I drew the line and said "stop the train -- I want to get off" after I was told that from that day forward my primary job was to up-sell products and services to customers, and that my duties as an engineer were to provide "an illusion of service" to the customers (after all they were too stupid to notice that they were being fleeced). While that kind of attitude might work for companies selling products and services to the vast consumer market, I knew that it would not fly for providing products and services to the enterprise segment of the market (and I left before my grandfathered golden parachute option ended). Very shortly after I reached the end of my corporate subsidized unemployment, and after waiting for my non-competitive agreement to expire (so that I could once again work in the same industry and do business with former customers), that post-merger company disappeared into the mist (or perhaps sank into the bog might be a better metaphor). Fortunately, my pension fund was transferred to an annuity with an independent financial institution (a former customer) before I left (and before the company could disappear with the pension fund).
However I don't expect Comcast to suffer in the least for their screw the customer policies, because they largely have a captive customer base, and the principle of "a new one is born every second" more than makes up for any minor customer churn. And yes, I still do business with them because compared to the alternative for affordable HSI in this area, Comcast is technologically superior and is a corporate saint. I have no realistic alternative for TV service (including OTA or satellite because of physical impediments) -- I could do without TV, but my lifelong housemate refuses to consider cutting the cord.
