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[Cust Svc] Comcast customer experience.Anyone else having a great customer experience such as my self? The services are fantastic and the customer support has been stellar... Anyone? |
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[Cust Svc] Re: Comcast customer experience.I think you'll be mostly hearing crickets...
lol just kidding (partly). I'm sure there are some fantastic CSR's and people out their that do great jobs. Unfortunately I don't seem to have much luck. |
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Why don't you share your experience... |
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Very difficult to put into words. I was given exactly what the sales rep sold me and the price quoted. Free instillation of X1-voice. Exceptional professional, knowledgeable and courteous technician.
Every call to customer service has had stellar performance on Comcast's part. CSR quick, courteous and resolved my issues the first time.
I'M pleased with Comcast service....
what say you? |
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logger join:2012-06-14 Carmel, NY |
logger
Member
2014-Aug-7 2:36 pm
said by hydrogen3:I'M pleased with Comcast service....
what say you? I was not pleased with Comcast service and stopped being a Comcast customer. Comcast did not provided what it stated was included in the service tier I subscribed to. I reported the problems, but Comcast did not correct the problems. |
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Interesting. I have received everything promised.. I hope you did not go with Satellite.. Great Scott!!
What say you |
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cferro join:2003-07-27 Jersey City, NJ
1 recommendation |
to hydrogen3
Re: [Cust Svc] Comcast customer experience.How long have you been a customer? |
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gar187erI DID this for a living join:2006-06-24 Seattle, WA |
to hydrogen3
people usually dont come to the internet because of good service. They go online to bitch and complain. |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA |
to hydrogen3
Comcast sux, I had great service for about 20 years. Now in the last month i have had 3 outages. There for comcast sux. |
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FureverFurryRIP Daphne: 3/12/05 - 6/19/12 Premium Member join:2012-02-20 49xxx Zoom 5341J ARRIS WBM760 Vonage VDV-21
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to hydrogen3
said by hydrogen3:Anyone else having a great customer experience such as my self? The services are fantastic and the customer support has been stellar... Anyone? You are definitely among the very MINISCULE minority who have had a good experience. Congratulations ! I hope you continue to find it so, but I doubt it. In over 25 years of being a Comcast customer (before they were CC) and at various addresses, their customer "service" has gone downhill faster than a snowball down a mountaintop. Sure, there are a few good CSRs. The odds of reaching one are probably 1:120 calls. Do you work for Comcast? Just curious. |
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No. I do not work for Comcast. You may be right, it may not last. I have been very pleased for the last 9 years... I do not like the off shore customer support. |
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Paula Premium Member join:2000-10-12 Grand Rapids, MI |
to hydrogen3
said by hydrogen3:Anyone else having a great customer experience such as my self? The services are fantastic and the customer support has been stellar... Anyone? Jeez...cut them some slack. You can't expect them to get it wrong every single time. But they usually do. |
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1 edit |
Again today I received yet another stellar performance from Comcast. Had an Issue with caller ID. was fixed in a jiffy!!
I'm love'n it
What say you |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA
2 recommendations |
rody_44
Premium Member
2014-Aug-8 3:35 pm
I still say they suck. Its gonna take about ten years of no outages to make up for the three in one month. |
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FureverFurryRIP Daphne: 3/12/05 - 6/19/12 Premium Member join:2012-02-20 49xxx Zoom 5341J ARRIS WBM760 Vonage VDV-21
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said by rody_44:I still say they suck. Its gonna take about ten years of no outages to make up for the three in one month. For my sheer h*ll over 3 weeks, I say they need that 10 years of no outages, 10 years of NO billing errors; 10 years of telephone support that do more than read scripts and banter the F-bomb in the background. Oh, and 10 years of a corporate telephone system that is "improved" to be polite. |
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Acct101 Premium Member join:2011-09-20 Bensalem, PA |
to hydrogen3
My great mother was nice enough to return my cable boxes back to Comcast today. When she stopped by my office later on, she commented how they were miserable and she said she'll never go back.
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1 recommendation |
to hydrogen3
I say go buy a lottery ticket because you are the luckiest man on the forum. |
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Motorola MG8725 Asus RT-N66
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said by dwoliver1:I say go buy a lottery ticket because you are the luckiest man on the forum. LOL said by hydrogen3:Again today I received yet another stellar performance from Comcast. Had an Issue with caller ID. was fixed in a jiffy!!
I'm love'n it. Just you wait.... |
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Anyone else like the new Xfinity commercial... too funny |
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PaulGo join:2005-01-29 Gaithersburg, MD |
to Darknessfall
The say one bad apple can spoil the whole barrel. Unfortunatle several months ago I found a lot of bad apples (Comcast Tech Support) when I tried to get two cable cards activated and working correctly. I spent well over ten hours on the phone with Comcast going around in circles and some of the techs in the middle of a long conversation were more interested in upselling me to triple play than resolving the issue. After sending an email to the president of Comcast cable I was finally connected to someone who resolved the problem.
I have alo experienced many great Comcast CSRs who have done an excellent job in resolving my problems, but unfortunately the bad CSRs will alway be remembered. |
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Caddyroger Premium Member join:2001-06-11 To the west |
to Darknessfall
said by Darknessfall:said by dwoliver1:I say go buy a lottery ticket because you are the luckiest man on the forum. LOL I been with comcast here in the west for about 10 years now. Only had one instance where CS was not up to pair. Then it may not been fully the cs fault. said by hydrogen3:Again today I received yet another stellar performance from Comcast. Had an Issue with caller ID. was fixed in a jiffy!!
I'm love'n it. Just you wait.... |
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Wait for what? More fantastic customer support... Don't worry I am.... I always have had it. And always will. |
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hydrogen3 |
Contacted Comcast today to have my caller id activated.. very professional, respectful...
Thanks Comcast!! |
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1 recommendation |
This reeks of shill posting... |
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DaveDudeNo Fear join:1999-09-01 New Jersey |
yup. When you have to go to there office 4 times and exchange equipment, that's the sign of failing customer service. |
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logger join:2012-06-14 Carmel, NY |
to hydrogen3
said by hydrogen3:Wait for what? More fantastic customer support... Don't worry I am.... I always have had it. And always will. I strongly suspect that the service provided by Comcast in the future will be as unsatisfactory as it was when I was Comcast customer. Unlike hydrogen3 who knows what will happen in the future, I can only suspect. |
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Paula Premium Member join:2000-10-12 Grand Rapids, MI |
to nysports4evr
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FureverFurryRIP Daphne: 3/12/05 - 6/19/12 Premium Member join:2012-02-20 49xxx Zoom 5341J ARRIS WBM760 Vonage VDV-21
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to nysports4evr
It surely does. I wonder if CC is offering incentives for positive posts, like their Refer-a-Friend program ? They are so "awesome" they telemarketed me at 4:31 a.m. So many complaints to file/so little time. |
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to nysports4evr
(S)he's just toying with you - just looking for reaction. And you're all falling for it. |
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Paula Premium Member join:2000-10-12 Grand Rapids, MI |
to hydrogen3
I think this says it all. |
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