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SickFinga
join:2005-06-25

SickFinga

Member

[Cable] Does TekSavvy push cable modem firmware update?

I have an SBG6580 with the firmware version SBG6580-3.1.0.0-GA-07-180-NOSH.
Does TekSavvy have the ability to push an updated firmware to my modem?
funstopper
join:2012-06-20
Chatham, ON

funstopper

Member

Unfortunately not. The incumbent will only push a firmware update when needed. Which is rarely done.

ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

Hello SickFinga,

Thank you for your question.

Unfortunately, we do not have the ability to push firmware our customer's modems.

It is very important, when shopping for a modem, that you check out the approved modem list that is on our website. This is to ensure that you have the correct modem firmware.

How do I view the list of approved modems?

• Please visit »www.teksavvy.com/en/resi ··· et/cable
• Be sure that your province is selected at the top right of the page.
• Enter your postal code
• Click "Check Now"
• Click on "Get more details" on the cable package of your choice.
• Click on the "Approved modems" Tab

If you have any other questions please feel free to post in the »/fo ··· avdirect Forum or give us a call at 1-877-779-1575.

Thank you,
Shawn S
hightech
join:2011-01-03

hightech to SickFinga

Member

to SickFinga
I believe there are people on this forum that can update the modem for a nominal charge. Teddyboom is one person but there are others (hopefully) where you reside.